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Overview
Belfast Vauxhall - Charles Hurst
Permanent, Full-Time. Competitive basic salary plus bonus
Hours: Mon - Thur 8am to 5.30pm, Fri - 8am - 5pm, Sat and additional hours as required
An exciting opportunity has become available for a driven and talented leader to join our team as a Service Manager at Belfast Vauxhall.
Your role will involve working with our Aftersales team to ensure that our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on excellent customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.
* Conducting performance reviews with your service team; focusing on key performance metrics, and identifying action plans when required
* Assessing training and coaching requirements and facilitating necessary training where needed
* Working closely to ensure the correct level of interaction required to achieve desired budgets and performance
* Supporting the Service teams with a core focus on delivering great customer outcomes
* Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments
* Supporting the growth of future leaders
We are looking for a candidate with management experience within the aftersales sector of a fast-paced, proactive motor dealership.
We seek someone with exceptional interpersonal and communication skills, capable of building relationships and drawing out the best performance from colleagues. A proven track record of performance improvement is essential.
About us
Charles Hurst is proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 franchised dealerships throughout the UK & Ireland. We value our employees' hard work, flexibility, and commitment, offering an industry-leading benefits package including:
* Enhanced holidays increasing with service
* Eligibility for our car schemes
* Critical illness cover after 2 years and Life Assurance
* Smart Health - 24/7 support
* Enhanced maternity, paternity, and adoption leave
For some roles, a company car and additional earning potential through commission or bonus are available.
We invest in manufacturer-specific training to support career development and celebrate success through our annual Lookers Excellence Awards. What are you waiting for?
Lookers is an equal opportunities employer committed to a discrimination-free, inclusive work environment where everyone can reach their full potential.
If your application is successful, we will conduct employment checks, which may include verification of recent employment, address, credit history, criminal record, and driving license checks.
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