About the Company Vanquish Fitness was created in 2015 by two school friends, Oliver Maloney and Ruben O’Brien, and is now, not just an apparel brand and online retailer, but one of the fastest growing fitness communities in the world! Our mission is to inspire our colleagues on their pursuit of self defined greatness. Providing the time and resources that our employees need to strive to become Better Than Yesterday. About the Role We have an exciting opportunity within our Customer Service Team for someone to join us on a permanent full-time contract after successfully completing a 6-month probationary period, alongside an advanced title of ‘Junior Customer Service Executive’. We are looking for someone with a positive attitude, hardworking ethic and some knowledge within customer service, if you have more experience, then that’s always a bonus! We are looking for someone who encompasses our values and mission, and is excited about the idea of supporting our customers to have the best experience with our products and within our community. You will be the voice for our customers, so a compassionate, professional, and understanding nature is a must. You should also be a quick thinker, problem solver, team player, who is organised and has excellent written communication. You must be a highly motivated individual and eager to learn and provide the best service. Duties and Responsibilities You will be able to provide First Class customer care via Gorgias and similar platforms. Manage all customer communication efficiently and promptly. Cooperate with couriers daily to resolve shipment issues or delays. Proactively collaborate with the team to develop solutions for recurring queries or complaints. Ensure adherence to Vanquish policies and procedures. Relay relevant customer feedback to the Head of Customer Services and other relevant departments to optimize the customer experience. Please note: This role will require working some half-day Saturdays per month, from home. About You Exceptional Customer Service experience Excellent customer service skills Computer literacy, including Microsoft Office and Gmail Fluency in English (written and spoken) Ability to work well under pressure and adapt to change A highly motivated individual that is focused on developing, customer service, and using initiative. Effective team player with a positive, hard-working attitude Ideally, experience with platforms such as Zendesk, Shopify, and social media, including live chat Benefits 35 hour working week Annual apparel allowance Discounts on everything Vanquish Attendance to our community events Free drinks in the office Company Socials Hybrid working (2 days from home) 35 hour working week Free Parking Modern office in the grounds of a beautiful House gardens, perfect for lunch time walks to get your steps in