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Job Title: HR Specialist - Team Leader HR Help Desk
Band: D
Salary: Up to £56,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 1 x 8 month Fixed Term Contract / Attachment
Location: Office Base is Mailbox, Birmingham. This is a hybrid role and the successful candidate will balance office working with home working.
PURPOSE OF THE ROLE
As a HR Specialist at the BBC you’ll play a vital role in leading a team of HR Advisors responsible for providing HR advice and support to our UK employee’s and managers. You’ll be responsible for leading team performance, engagement and ensuring that resources and skills are available within the team to deliver an outstanding service across the HR Help Desk. You will need to ensure there is a culture of collaboration and continuous improvement across the team.
WHY JOIN THE TEAM
Join our dynamic HR Help Desk team at the BBC, where we deliver top-notch advisory services to our diverse workforce. Be part of our forward-thinking People Services team, delivering exceptional query resolution and support to employees and managers. This role ensures smooth service delivery by adhering to established processes and meeting Service Level Agreements (SLAs).
YOUR KEY RESPONSIBILITIES AND IMPACT
To lead, engage and motivate a team of HR Advisors ; allocate work and monitor workflow across the team
To ensure self and team resources are following clearly defined processes delivering answers to queries and services in line with defined SLAs
To ensure collaboration across Specialist Teams/Service Centre to deliver services and promote a culture of continuous improvement
To act as a point of escalation for complex queries and requests received by the team, ensuring they are either resolved or managed appropriately and to raise and review repeated problems or issues and set plans and resources to resolve them; or set out proposals and options to improve
To support projects being delivered by BBC People, ensuring team resources are correctly managed and work in partnership to improve the customer experience through the analysis of case load, identifying trends and undertaking improvement action
To provide intelligent reporting to support and maximise business performance
YOUR SKILLS AND EXPERIENCE
Experience of leading a HR generalist team preferably in a centralised / shared service centre environment
Experience of delivering HR process, initiatives and services
Prior experience of working with People systems (such as SAP)
Analytical skills and the ability to resolve logistically complex problems
Creates a sense of team spirit, encouraging shared ownership of objectives and deliverables
Leads delivery at a team level by prioritising and setting clear milestones and measures
Proven ability to successfully deliver practical results against time and performance indicators
Strong interpersonal skills and ability to develop, maintain and enhance relationships with a variety of contacts; strong influencing and persuading skills
Encourages others to act in line with organisational standards and frameworks
Use of process improvement tools and their application
Ability to support/ lead and deliver large scale projects across organisation(s)
Disclaimer
This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
Information at a Glance
This is your BBC
At the BBC you can create and innovate in an inclusive environment while contributing to some of the world’s best loved content, and the BBC’s mission to inform, educate and entertain.
Find out more about the BBC
Life at BBC
Here you will benefit from:
• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.
Benefits may vary if you are joining on an FTC basis.
Learn more about life at the BBC and our values in our candidate pack.
Candidate pack
You belong
We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.
We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Find out more about diversity, inclusion and belonging in our strategy below.
Diversity, inclusion & belonging strategy
Disability confident
We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we’d be happy to discuss: reasonable.adjustments@bbc.co.uk
BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: 01420028, registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
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