Your newpany
A large Public Sector Organisation based in Carrickfergus are looking for a temporary Customer Adviser
Your new role
You will be the first point of contact for customers visiting or otherwise contacting the Council ensuring a courteous and professional service.You will be responsible for the receipt and processing of customer payments and ensuring all processes are in line with organisational policy in relation to monies received.
Key Responsibilities:
1. Wee and assist visitors, contractors, elected members, and staff, providing guidance and signposting to appropriate services.
2. Manage reception operations, including visitor sign-in/out, issuing passes, and ensuringpliance with security and evacuation procedures.
3. Handle telephone enquiries, transferring calls to relevant departments.
4. Process payments at the cash desk, including cash handling, banking, and posting ie to the Council’s accounts system in line with financial procedures.
5. Support digitalisation of ie transactions and promote online payment systems.
6. Administer dog licences and bulky waste collections, liaising with enforcement officers on sensitive issues.
7. Manage iing and outgoing post securely and log deliveries.
8. Operate card machines, maintain confidentiality and GDPRpliance, and escalate challenging issues appropriately.
9. Provide training and support to relief staff and undertake other duties as required.
What you'll need to succeed
10. A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.
11. 2 years’ experience working within a customer service environment, to include:
-Dealing effectively with the public.-Efficient use ofputerised accounting packages.-Effective cash handling, including use of a credit/debit card machine.
12. Alternatively, if you do not have 5 GCSEs you should demonstrate 4 years’ experience in each of these areas to include a qualification in English Language and Maths.
13. A full current driving licence valid in the UK and access to a vehicle OR have access to a form of transport that enables you to carry out the duties of the post
What you'll get in return
14. Immediate start
15. 37 Hours per week - 9am to 5pm Monday to Friday
16. £ per hour