People Advisor
Bolton office | Hybrid working - 2 days per week.
Parmanent | 37.5 hours per week (Mon–Fri)
Salary: TBC
The Role
The People Advisor plays a key role within the People Services function, working closely with colleagues to deliver a high-quality, customer-focused service to managers and employees. The role provides expert advice and practical support across a range of people-related matters, ensuring consistency, compliance and professionalism in line with organisational policies and procedures.
This position is responsible for managing employee relations cases, supporting line managers through people processes, and responding to employee enquiries with sensitivity and accuracy.
What You'll Be Doing
Monitor and manage short-term and long-term absence, including long-term sickness cases
Support the People Administration team by advising on escalated or complex issues
Implement and administer employee policies and procedures consistently
Contribute to the delivery of a high-performing operational People Service
Support the Senior People Manager with continuous improvement initiatives aligned to the People Strategy
Act as a trusted advisor to stakeholders across the organisation, delivering an excellent customer experience
Provide end-to-end case management of employee relations matters
Essential Experience & Skills
Experience working on complex ER matters at high volume
Strong organisational skills with the ability to manage high volumes of casework and meet deadlines
Proficient in Microsoft Word and Excel; numerate, accurate and efficient
Flexible, proactive and solution-focused approach
Strong stakeholder management and relationship-building skills
Ability to manage sensitive situations that may involve strong emotional responses
Knowledge of GDPR and confidentiality requirements
CIPD Certificate in Personnel Practice.
Desirable
Experience in education or education-adjacent settings.
Experience enabling non-communications professionals.
Background in corporate, internal or stakeholder communications.