Innovate to solve the world's most important challenges We have an opportunity for a Service Operations Leader to join us at Honeywell, Southern UK based, where you will be responsible for safely planning & managing the day-to-day activities of a team of Field Service Engineers, building strong working relationships with customers and ensure jobs run profitably. This is a remote role, with up to 1-2 days UK based travel per week. Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems. Helping organizations become more connected to make our world smarter, safer, and more sustainable. Key Responsibilities: Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization's safety and environmental requirements/regulations. Ensure FSS's observe and operate both Honeywell and customer safe systems of work, complying with all legislation. Work Force Planning using SFDC Labor SIOP Tools, schedule appropriate resources to provide sales support, contract, project & short cycle delivery in line with commitments and business needs. Use SFDC tools for coordinating field resources for all service execution and order to invoice management. This includes coaching the FSS to manage their work, capture service delivery according to the GSM process, and escalate deviations to FSM/SBM as required. Maintain and manage training on new offerings and products to boost Spot and Parts opportunity growth including managing database and certification records for the FSS's in the assigned territories. Drive scheduling and completion of the training plan (technical and soft skills) for the FSS's in the assigned territories. Key Skills & Qualifications: Recognized Industrial Automation & Control technical training Extensive experience within process automation industry. Strong knowledge of supporting a Services organization with exposure to periodic customer contracts. Ability to multi-task and prioritize and reprioritize as circumstances change. Good negotiation skills Our Offer: Work for a well-known brand with a continued focus on innovation and growth Join a dynamic team where most leaders are promoted from within A culture that fosters inclusion, diversity and innovation We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and make an impact TheFutureIsWhatWeMakeIt Additional Information JOB ID: HRD230500 Category: Customer Experience Location: Worthington House, The Towers,Busn Park,856 Wilmslow Rd.,Didsbury,GREATER MANCHESTER,M20 2HY,United Kingdom Exempt Global (ALL)