As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you'll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high‑quality hearing care. You'll be the friendly face our customers rely on – from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.
Responsibilities
* Assist with hearing screening and pre‑consultation procedures
* Support Audiologists during hearing tests and fittings
* Provide advice on hearing aid care, maintenance and use
* Deliver ongoing customer support including follow‑up appointments and adjustments
* Maintain accurate customer records and handle administrative tasks
* Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
* Stay informed about hearing care products and developments
Qualifications
* Friendly, patient‑focused approach with excellent communication skills
* Strong organisational and problem‑solving abilities
* Willingness to learn and undergo training (previous experience is a bonus, but not essential)
* Confidence in using technology and handling equipment
* Flexible and supportive team player who contributes positively to the workplace
* A full clean driving licence (mobile role)
Benefits
* A supportive, family‑run working environment
* Flexible working patterns
* Competitive salary and benefits
* Opportunities to work across both hearing and optical services
* 28 days annual leave including bank holidays (pro‑rata)
* Generous staff discount scheme
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