Are you aninspiring Team Leader looking for a new challenge within North YorkshireCouncil?
We are proudof our strong track record as a leading care service provider,and we are looking for a dedicated Team Leader to supportour mission of helping people live longer, healthier, and more independentlives at Sycamore Hall in Bainbridge.
Qualification Requirements
Weare looking for candidates who hold an NVQ Level 3 or a QCFLevel 3 Diploma in Health & Social Care.
However,if you currently hold a Level 2 qualification, don't let thathold you back, we will fully support you to achieve your Level 3within 12 months of starting the role. This is a fantastic opportunity to growyour career while making a real difference in peoples lives.
Main duties of the job
About theRole
As a TeamLeader, you will be responsible for the day-to-day performanceand development of a team of Care and SupportWorkers. You will champion a culture of care and resilience, supportingyour teams wellbeing, addressing challenges with empathy and determination,and creating an environment where every team member can thrive and deliveroutstanding care.
Reportingdirectly to a Registered Manager, you will ensure that the care and supportdelivered in peoples homes is safe, effective, responsive, caring, andwell-led. Your leadership will be key to maintaining the highstandards North Yorkshire Council is known for.
What We are LookingFor
* Experiencein supervising or leading care teams
* Astrong understanding of adult social care standards
* Excellentcommunication and organisational skills
* Acommitment to person-centred care and continuous improvement
About us
WhyJoin Us?
* Bepart of a forward-thinking Council with a national reputation for excellence
* Workin a supportive environment with opportunities for professional development
* Makea real difference in the lives of people across North Yorkshire
* Employeediscount benefits including shopping, supermarkets, gym discounts and more!
* HealthAssured confidential help and support for your wellbeing
Youwill be required to work evenings and weekends as part of a 7-dayservice. NYC pay a weekend working allowance of £30 per day.
Ifyou are an individual with experience of working in Adult Social Care and orthe Health Sector, together with experience of managing staff we look forwardto receiving your application.
Job responsibilities
Job Context
As a Team Leader you will work ineither of the services described below:
Provider Service
You will directly report to aRegistered manager. You will beresponsible for ensuring that the direct care and support provided by NorthYorkshire Council within a persons own home is safe, effective, responsive,caring and well led.
You will lead and manage a team ofstaff who provide personal care within peoples own homes in the community orin extra care settings. These servicesmay include:
* Domiciliary care services provided inthe persons own home based within a local community or with an extra carescheme.
You will be required to work eveningsand weekends as part of a 7-day service.
There will be posts that willspecifically cover nights.
Enhanced DBS clearance is required.
This role involves spokencommunications, so a confident use of English language is required.
This post will:
* Be responsible for the performance ofa team of Care & Support Workers, including supervision, appraisal,performance management and taking a proactive approach to monitoring andmanaging sickness absence, including dealing with issues arising from sicknessabsence within the team.
* Recruitment selection and induction ofCare & Support Workers.
* Ensure that the team works within CareQuality Commission and NYC policies and procedures.
* Assist in the development andmaintenance of multi-disciplinary partnerships with other organisations,including health providers and District Council colleagues.
* You will undertake and monitor theinduction of new starters supporting their completion of the skills for CareInduction.
* Ensure Care & Support staff workin accordance with personalised care and service plans.
* Agree and organise services for new ortransferring people.
* Ensure clear arrangements are in placeregarding the provision of unscheduled care to residents, adults, and carers inemergency situations.
* Ensure effective communication withadults with care and support needs and carers using the service, families, andothers involved in caring for residents.
* Plan and implement rotas for staffcover, organise and ensure adequate staffing cover, authorisation of timesheetsand other payments.
* Ensure risk assessments are carriedout and that your teamwork within the Risk Management framework.
* Responsibility for the health andsafety and welfare of all staff in your team.
* Appraise your line manager of mattersarising which are particularly sensitive in nature or are controversial.
* Deal with any complaints assigned.
* Engage with the local community andStronger Community colleagues to support the engagement of adults with care andsupport needs with the local activities and resources.
* Deputise for the Registered Manager asappropriate.
Job Purpose
Responsible for ensuring that thedirect care and support provided by a team of Care & Support Workers issafe, effective, responsive, caring, well led and complies with both the CareQuality Commission regulated activities and NYC policies and procedures.
Operational Management
* To bean authoritative source of information advice and guidance, both for adultswith care and support needs, carers and colleagues on services, policies andprocesses including complex queries
* Tocontribute to the continuous improvement of procedures and processes andidentification of potential efficiencies.
* Towork collaboratively with colleagues in the Service to meet changes in demand.
* Tosupport operational managers with their requirements
ResourceManagement
* Line manage staff in the team as directed byline manager effectively to ensure the service is delivered.
* Recruitment of competent staff inaccordance with procedure
* Ensure that quality of service is maintainedby undertaking regular checks or work undertaken by the team.
* Manage team performance against the servicelevel agreements in place.
* Assist the Registered Manager in budget monitoring as required.
Partnerships
Maintaineffective working relationships with partners and other external stakeholdersto ensure the quality-of-service delivery is maintained for the service Work inpartnership with Health, Voluntary and Private Agencies, families, and carers.
Strategic Management
* Contributeto the achievement of on-going and continuous improvement for the team.
* Raiseissues with service manager for direction or action when dealing withexceptionally complex cases.
* Towork unsupervised and take responsibility for own workload dealing with complexissues, delegating work, as appropriate
Communications
* Communicateeffectively using the most appropriate method, orally or in writing with adultswith care & support needs and carers, customers, and any external partnersin order to achieve best outcomes.
* Communicateeffectively and positively with members of the team to develop goodrelationships and ensure service delivery.
* Maintainkey records and guidance documents to support the team and ensure delivery ofthe service in accordance with performance targets
Systems and Information
* Supportthe team to ensure accurate and comprehensive database of records is maintained.
* Beaware of policies and relevant legislation relating to confidentiality documentretention and archiving and support the team with this.
* Supportmanager in developing systems to verify the levels of work being carried out bythe team.
* Provideappropriate reports, statistics from operating systems to support and monitorthe service as requested.
* Ensureappropriate training is provided
Person Specification
Qualifications
* An NVQ level 3 in Care, Promoting Independence or CQF Level 3 Diploma in Health & Social Care. Candidates will be required to have a minimum of NVQ Level 2 Care, Promoting Independence or QCF Level 2 Diploma in Health and Social Care and to give a commitment to achieving a QCF level 3 Diploma in Health & Social Care within 12 months of commencing in post.
Occupational Skills
* Ability to effectively manage and supervise the work of a social care team within a complex and changing organisation.
* Ability to communicate clearly and effectively with adults receiving services, carers and other professionals as necessary.
* Ability to communicate clearly and concisely in writing using language which is understandable to the reader and to complete routine paperwork.
* The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
* Ability to relate well to different individuals.
* Ability to effectively cope with conflicting demands.
* Ability to identify possible causes of problems and implement or suggest solutions to minimise future occurrence.
* Understand a support plan and be able to complete daily and medication record sheets.
* Ability to use creative solutions that enable people to maximise their independence including assistive technologies.
* Ability to work as part of a multi-agency team, and at times take direction from staff from other agencies.
* Share skills, knowledge, and experience in working towards common goals.
* With guidance as necessary, be able to act on behalf of individuals effectively (e.g., to access GP, District Nurse, Benefits Agency, etc.)
* Good level of organisational skills, ability prioritise and manage own workload with assistance.
* Ability to manage quality and service standards including dealing effectively with complaints.
* Ability to manage within a Risk Assessment Framework.
* Contribute to the resolution of complaints in conjunction with the line manager.
* Performance management skills, setting targets, objectives and standards and effective monitoring of results.
* Effective team leadership skills.
* Staff learning & development skills including identification of needs and working to meet them.
* Service planning and project management skills.
* Budget management and financial administration skills.
Experience
* Knowledge and understanding of Adult Social Care provision.
* Knowledge of current best practice in the provision of social care services to older people and adults.
* Knowledge of community, domiciliary services for adults with social care needs and related National Care Standards and Regulations.
* Knowledge of adult safeguarding issues and procedures.
* Working knowledge of use of equipment such as hoists, wheelchairs, lifelines, and other assistive technology.
* Knowledge and good understanding of how Equality & Diversity, Dignity & Respect, and Human Rights will apply to this role.
* Knowledge of local community resources and universal services.
* Knowledge of the spectrum of conditions including Autism, MS, Dementia etc.
* Have a good knowledge of maintaining a safe working environment, and Data Protection and confidentiality.
* Experience of the management of resources in a changing organisational environment, including human and financial resources.
* Experience of adult social care operations or a related area.
* Managerial, supervisory experience in adult social care operations or a related area.
* Experience of supporting staff through periods of change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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