Housing First Team Leader
Reporting to the Head of Support Services, the Housing First Team Leader will be responsible for the day to day delivery of the Housing First contract and managing the delivery of the service with a high level of fidelity to Housing First principles across large geographical areas.
What you’ll be doing
* Provide a high level of guidance, support and case management for the Housing First Workers.
* Collate required performance information for the team relating to the customer’s progress to support evaluation of the approach.
* Responsible for risk profile of area of responsibility and be able to demonstrate effective risk management.
* Build relationships with landlords and Local Authority Leads and other agencies to encourage partnership working and improve the long term sustainability of outcomes.
* Operational management of service ensuring contract and financial compliance providing regular reports.
* Co-ordinate requests and offers of accommodation for the team and manage the personalisation fund in line with partnership procedures.
* To ensure the successful delivery of the contract taking responsibility for achievement of targets to agreed timeframes, budget and quality.
* To set and oversee budgets and provide regular reporting.
* To encourage peer support in the service and provide effective support to those with lived experience.
* To proactively manage a team through:
* To be part of a rota providing out of hours access to telephone support to people using the service
* To work flexibly to ensure that service delivery is available in the morning/ evenings, at weekends and on bank holidays when required
What you’ll need
* A degree or equivalent qualification.
* A minimum of two years in a similar sector.
What we need from you
* You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
* As a line manager you will need to actively support your colleagues with their development and well-being, some experience of this is desirable but not essential as we offer full support to people transitioning into a management role.
* To have an understanding of the complex interdependencies of mental health and substance abuse and offending behaviour
* Experience of managing and supervising staff; effectively coaching to enable creative problem solving
* Promote the rights, responsibilities and informed choice of the people receiving the service through reflective practice with the staff team
* Adaptability to changing and emerging needs as the pilot develops demonstrating flexibility and resilience in challenging situations
* An understanding and knowledge of the Housing First model and belief in the values and principles
* Experience of administration, reporting and recording procedures with the ability to audit case notes and gather required data to support the national evaluation
* Professional and value led with integrity, inclusivity and respect for diversity
* Ability and commitment to working with vulnerable customer groups and people with complex needs – at a pace and way in which they choose to work
* To show leadership qualities; skills of a strong negotiator; ability to advocate and be diplomatic
* Have attention to detail with high standards to work
* The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services
* Professional curiosity with the ability and willingness to learn and apply learning in support delivery
* Ability to challenge the status quo and influence others to change culture
* Ability to work across Greater Manchester to meet service delivery demands when required
What we give you in return for your hard work and commitment
* Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
* WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
* The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
* Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
* Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’
* Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
* Wage Stream ¦ You can access savings opportunities and early access to wages
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.
All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.