The company
Blancpain, founded in by Jehan-Jacques Blancpain in the Swiss Jura, Blancpain is known as the worlds oldest watch brand.
Over the centuries since its foundation, the Maison has maintained its commitment to innovate and has constantly pushed the limits of watchmaking. At Blancpain, the expression "Innovation is our tradition" is a fundamental guiding principle.
The Fifty Fathoms collection embodies Blancpain's passion for the underwater world that was originally expressed in with the presentation of the first modern divers watch Fifty Fathoms.
With the creation of the Blancpain Ocean Commitment, the brand pays homage to its Brands significant historical links with the ocean, through the support for ocean exploration and numerous collaborative initiatives for biodiversity preservation with local communities, which has been lasting for the past seven decades.
As part of the Art of Living platform, Blancpain also cultivates special ties with the greatest award-winning chefs, the Michelin Guide, Relais & Chateaux and Bocuse dOr.
Job description
Main Function
The Retail Sales Advisor provides exceptional experiences for all visitors in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Assistant Concession Manager and the Blancpain management team, the Retail Sales Advisor helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.
Key Responsibilities
1. Sales and Business Development: Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service). Propose clients for, and participate in, local activation events in line with the Brand Universe. Support colleagues in their sales by helping to prepare invoices, gifts, packaging. Ensure requests and enquiries (online, email, phone) are followed up in a timely manner.
2. Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge.
3. Follow-up with customer repairs liaising with customer care in Southampton and HQ.
4. Provide reliable information to customers in all matters relating to sales and customer service.
5. Placing orders for Blancpain accessories, ensuring stock is up to date and available.
6. Concession Operations: Actively participate in the proper maintenance of the concession: product displays, props set-up, etc. Understand and respect all operating, H&S and security guidelines. Follow the security and proper maintenance of stock timepieces.
Profile
7. Previous sales experience in a luxury Retail concession.
8. Excellent client service and attention to details.
9. Entrepreneurial spirit to develop business and build long-lasting client relationships.
10. Team player with good interpersonal skills and a "can do" attitude.
11. Intellectual curiosity and a passion for learning.
12. Strong interest in the universes of Fine Watchmaking and Arts de Vivre.
Oxford Street
W1A 1AB London (England)
United Kingdom
Company address
The Swatch Group (UK) Limited
Building
2nd Floor East Wing
The Royals Business Park
Dockside Road
GB-London E16 2QU
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