Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. We are looking for a Team Manager to join our leadership team in Harrods on a permanent contract. You will lead a sales team from the shopfloor to achieve business and product category goals. You will develop and grow the talent within your team.
* Lead and inspire a team of Client Advisors on the shopfloor to ensure exceptional service is delivered
* Monitor the performance of the assigned product categories and proactively propose action plans to reach the business targets
* Lead the execution of Clienteling activities with your team, developing actions to activate, retain and develop a client base
* Participate in attracting, recruiting, and developing a high performing team
* Provide support and regular feedback to Client Advisors ensuring their development is ongoing and their motivation and sense of belonging are high
* Partner with the Store Director/Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
* Partner with the Store Director/Manager and Human Resources on employee relations issues to ensure effective resolution