Job Description
Company Profile \n\nCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.\n\nJob Title: Receptionist/Facilities Coordinator\n\nCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
We are recruiting a Facilities Coordinator to join the team located in Longbenton, Newcastle.\n\nThe successful candidate will be responsible for providing the operational delivery of all Facility Management services.\n\nHours of Work: \n\nMonday to Friday 7.15am - 3.45pm (Full-Time)\nMonday to Friday 11.00am - 7.30pm (Full-Time)\nAlternate shifts every other week \n\nKey Tasks \n\nManning the reception desk and carrying out reception duties.\nMeet and greet internal and external customers to site. Issuing visitors passes and lanyards\nTo issue and manage keys via the procedure on site. Ensure that keys are controlled correctly and carry out checks on site keys for the Facilities manager\nAssist the site team with ad hoc requests and reactive works.
Assist the site technician with any works requested as and when necessary\nEnsure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required.\nProvide high level of customer service of reception ensuring guests and staff are welcomed onto site with a warm welcome..\nCarry out daily walk rounds ensuring the site is tidy and well maintain, be pro-active in reporting any issues or topping up supply levels.\nManaging meeting rooms setups are arranged ahead of time. Support in making bookings where needed.\nBooking in visitors and guests onto site. Ensure visitors passes are accounted for and control the removal and addition or staff passes etc on the access control system\nManage the car parking portal for staff/visitors and contractors.\nHelp with events that take place and ensure subcontractors are working in accordance with their RAMs.\nIssuing out ATW and conducting DRA and BRR, ensure logbooks are up to date and that the other receptionist is carrying these works to CBRE policies.\nEnsuring all reactive jobs are logged on Si7 and closed out in a timely manner.\nBook in sub-contractors for both PPM and reactive tasks, receiving and reviewing service report sheets, ensuring all documentation is uploaded to relevant shared drives and Elog Books.\nUpdate sub-contractor's files and logbooks to be audit ready.
Inclusive of updating clients and CBRE shared drive with compliance certificates\nCreating and issuing new passes for staff on site.\nAssist with completing reports which are submitted to the client. \n\nPerson Specification \n\nKnowledge and awareness of the facilities management industry.\nStrong PC skills, MS Office.\nGood administrative skills.\nWell organised and good prioritisation and planning skills\nEnsuring that all FM services are delivered in a confident and efficient manner.\nPractical experience in working with supply partners.\nCustomer services experience and the ability to communicate at all levels