Mpeople Recruitment are seeking an experienced Logistics Coordinator on behalf of our reputable manufacturing client based in Eccles Manchester. * Location: Eccles Manchester * Hours: 9-5 Mon – Fri (1 hour for lunch) 100% office based * Salary: up to £33,000 dependent on experience * Holidays: 22 days per year – rising by 1 day per year up to 27 days per year A key role within the Manchester Branch, working closely with the Customer Solutions Supervisor. The individual within this role is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently, and maintaining strong customer relationships. Responsibilities would include: * Act as the main point of contact for assigned customer accounts. * Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates. * Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service. * Monitor and maintain service level agreements and client KPIs. * Proactively communicate with clients regarding shipment status, service changes, or delays. * Handle customer enquiries, complaints, and escalations professionally and promptly. * Develop and maintain strong, long-term relationships with both internal and external stakeholders. * Identify opportunities to improve service qu...