Housing manager

Job Description

Housing Manager-(251997)

Description

Housing Manager

Salary up to £32,000 per annum depending on experience, skills and qualifications, plus great benefits including Health Cash Plan

Permanent, full time (37.5 hpw),

Edinburgh, Fife and West Lothian

We can’t offer a CoS for this role

Home, a place where you belong

Join us as a Housing Manager at Home Group, in our awesome housing team in Edinburgh, Fife and West Lothian. You’ll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised.You’ll provide first class customer service, delivering our customer promise every day!

What you’ll do

1. Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

2. You’ll look after a number of patches and neighbourhoods

3. Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.

4. Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.

5. Managing our voids process including liaising with local authorities.

6. Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

7. You are experienced in the housing sector and understand housing management, housing law and in an ideal world universal credit too!

8. You have, or are willing to work towards Chartered Institute of Housing Level 3

9. Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude

10. This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.

11. Confident working with external partners and stakeholders such as local authorities, MP’s etc

12. Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

13. This is a hybrid role and in an average week, you’ll spend days working from our community patches

14. As a team we’re critical to supporting our customers. This means you’ll cover the hours of 9 am to 5.30 pm Monday to Friday. The good news is that you will have a degree of flexibility, as it’s the team’s unwritten rule that you attend the important appointments in life.

15. There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview

16. To get from A to B, you’ll need a valid driving licence and a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

17. You’ll need a Standard DBS check done and we pay for that. 

What’s in it for you?

18. 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, The option to buy 5 more, and time off for volunteering too!

19. Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

20. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?Save money with us.

21. We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

22. Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Find out more

Housing Manager Job description, find out about us and for help to apply. Roles can close early, so don’t wait.