Overview
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Employer: 279 University Hospitals Sussex NHS Foundation Trust | Employer type: NHS | Site: St Richards Hospital | Town: Chichester | Salary: £38,682 - £46,580 per annum, pro rata | Salary period: Yearly | Closing: 02/10/2025 23:59
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. Our mission is reflected in our motto “where better never stops” and you will play a part in driving us forwards and improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We offer staff networks, a buddy system for new members, and are proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. Our wellbeing programme supports you, including where possible flexible working to support work-life balance.
As a university trust and a leader in healthcare research, we value learning, teaching and training so you can grow and develop. We hope you choose UHSussex for a long and rewarding career where you feel valued for all you do.
For access to the application form, please follow the provided guidance.
We look forward to receiving your application and starting your journey with UHSussex.
Job overview
As part of the Trust’s Voluntary Services programme, to be responsible and accountable for the provision and management of Voluntary Service matters at the hospital site.
Main duties of the job
Work with the other Trust Voluntary Services Managers and the Head of Voluntary Services, within the laid down budgetary guidelines.
Support the Head of Voluntary Services with the development, review and operational implementation of the Trust Volunteer Strategy.
Lead on the sharing of professional guidance to colleagues on the role of the Voluntary Service and the involvement and management of volunteers in accordance with appropriate practices.
To manage and develop the Voluntary Services team on site, as part of the Voluntary Services department, with shared management responsibility for volunteers throughout the Trust.
Coordinate the recruitment, training, support, placement and retention of volunteers appropriate to their skills and experiences to maximise benefit to patients, staff and service users.
Ensure volunteers gain satisfaction and develop through their voluntary work and have a successful and enjoyable volunteer journey with the Trust.
Working for our organisation
At UHSussex (UHSx), diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have staff networks, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. This is reflected in our candidate information pack and wellbeing programme for staff, which is extensive and designed to support you, including where possible, flexible working to support work-life balance.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSx you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSx.
Detailed job description and main responsibilities
Ensure that the coordination of meetings and placement of volunteers with departmental managers is a clear element of the volunteer journey with the Trust, ensuring mutual clarity on expectations and impact.
Be an active member of groups or committees related to volunteers/volunteering, attend VSM and service meetings, participate in discussions, and influence decisions about volunteering within the Trust.
Liaise with Trust Communications to promote the impact of volunteers; ensure activities are publicised to raise awareness of volunteering across the Trust and the wider community.
Provide information to colleagues, clinicians, departments, patients and clients as appropriate, leading the team to inform and support work.
Collaborate with other voluntary and statutory organisations with a volunteer presence on Trust premises, ensuring compliance with Trust policy and governance.
Oversee the production of a Voluntary Services newsletter and coordinate all digital platforms and social media messaging for the Trust.
Demonstrate innovative ways to show appreciation and recognition of volunteers’ contributions through schemes, awards and events.
Identify workload issues affecting the department and develop action plans to resolve them; coordinate volunteer expenses and maintain accurate records.
Provide support to other sites in the absence of their VSM; advocate for the development of Voluntary Services across the Trust to support high-quality patient care.
Manage day-to-day operation of volunteering, including administration, training, staff/volunteer contact, and partner agencies.
Identify volunteer opportunities, assess suitability, and coordinate the recruitment and placement process; ensure monitoring and evaluation of quality standards and budget management.
Maintain records of volunteering across the Trust for reporting; ensure GDPR compliance and data protection policies are followed.
Conduct inductions and training for volunteers; manage performance, training needs, and development; participate in appraisal processes.
Lead on complaints resolution related to Voluntary Services and implement improvements; ensure proper incident handling and problem-solving procedures.
Develop and maintain information systems to provide assurance and statistics; ensure records are accurate and up to date.
Coordinate volunteer expenses, monitor budgets, and ensure proper accounting of funds.
Maintain knowledge of volunteering within the NHS through professional networks and associations.
Be responsible for recruitment of staff within the Voluntary Service, including setting objectives, performance appraisals and training needs; monitor sickness/absence and conduct return-to-work interviews as needed.
Be aware of safeguarding and data protection obligations and ensure appropriate training for volunteers.
Ensure volunteers are supported and involved in developing new services to enhance patient experience.
Carry out recruitment, screening, induction and training of volunteers; ensure appropriate placement support.
Lead on evaluation of training needs and opportunities for volunteers and provide feedback mechanisms.
Monitor and resolve placement issues, including termination of placements if necessary, with guidance from VSM colleagues and Workforce.
Stay engaged with professional networks to maintain current knowledge of volunteering in the NHS.
Lead the resolution of complaints and implement improvements; maintain effective communications with stakeholders.
Handle sensitive information in line with the Data Protection Act and Trust policies.
Develop and maintain processes for payments of volunteer expenses and ensure expenditure remains within budget.
Undertake training as required and participate in the Trust’s appraisal process to discuss role impact on patient care.
Assist patients, visitors or staff during incidental contact.
Person specification
Essential and Desirable
* Educated to degree level; experience in NHS/Health and Social Care/Charitable/Voluntary/Public Sector; experience in team management, strategic and operational delivery, event organisation, public interaction; able to demonstrate relevant experience and ability to manage a complex workload; collaborative teamwork; understanding volunteering in the public sector.
* Excellent organisational and time management skills; ability to communicate with different audiences; strong interpersonal, written and verbal communication; ability to handle confidential/sensitive situations; proficient computer skills (Microsoft Word, Excel, Outlook); ability to prioritise and work under pressure; able to present to NHS/community groups.
* Excellent teamwork; ability to coach and support colleagues.
* Knowledge of HR/Recruitment practices; ability to apply legislation and best practice; commitment to continuous professional development.
* Ability to work autonomously; experience with volunteers or as a volunteer; supervisory experience; HR/Recruitment experience; mentoring/coaching experience; experience of interviewing.
Equality, Diversity and Inclusion
* Evidence of personal development to improve understanding of equalities issues.
* Evidence of championing diversity in previous roles.
Important information for applicants:
A Note on AI Use in Applications
We value individuality and authenticity. While AI tools are accessible, we discourage their use in completing applications. Your responses should reflect your own voice and experiences.
Closing Adverts Early: In some cases adverts may close early due to high interest.
Flexible Working: If you would like to explore flexible working options, please discuss with the recruiting/line manager.
DBS Checks: As part of a safe working environment, a DBS check may be required for eligible roles. We offer in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for roles meeting eligibility. Check gov.uk for details.
UHSussex reserves the right to close the role early if volume of applications is high.
Further Information
For Nursing vacancies: uhsussex.nursingteam@nhs.net. For Non-Nursing vacancies: uhsussex.nonnursingteam@nhs.net.
Employer certification / accreditation
The postholder will have access to vulnerable people; this position is subject to the Disclosure and Barring Service checks as required.
Name: Steve Crump OBE, Director of Charities and Voluntary Services
Email: steve.crump1@nhs.net | Telephone: 07921709307
Additional information: My Charity, University Hospitals Sussex, www.myuhsussex.org
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