Company Profile
Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.
Location
Central London
Ref
5517M
Responsibilities
* Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.
* Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients.
* Coordinate and manage emergency responses.
* Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests.
* Triage incidents and escalate critical situations to the appropriate internal teams or external partners.
* Support operational planning and assist managers during live crisis or major incident responses.
* Maintain accurate case records, documentation, and updates within internal systems.
* Liaise with third‑party providers and support services to organise assistance, evacuations, or risk solutions for clients.
Candidate's Profile
* Strong communication skills, including handling senior clients professionally.
* Ability to remain calm and effective in high‑pressure situations.
* Excellent attention to detail for accurate reporting and case management.
* Proactive approach with good decision‑making and prioritisation skills.
* Ability to work well in a team and within a fast‑paced operations environment.
* Flexibility to work rotating shifts, including nights and weekends.
* Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory.
Salary
Between £30,000 per annum and £32,500 per annum depending on relevant experience.
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