Job Description Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day Ensure towels, robes, amenities and refreshments are replenished and beautifully presented Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values Observe all Health & Safety regulations while on the premises Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation Complete all required documentation accurately and in line with departmental SOPs Maintain the company dress code and present a polished, professional appearance at all times Support therapists by preparing treatment rooms when required Handle guest enquiries courteously and ensure guests feel welcomed and cared for Attend training sessions to enhance skills and support continuous development Participate in meetings as required Carry out front‑of‑house or back‑of‑house duties as requested by management Undertake any additional tasks necessary to support the smooth operation of the spa Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.