NEXT is an evolving FTSE 100 business with a global reach. With over 35,000 colleagues and 500 stores, we operate in 70 countries to serve our global community.
While we are proud of our scale, we remain focused on the people who make our success possible. We don't stand still; we work together to push boundaries and build on our success. This is a place where you can be yourself, develop your skills, and grow your career.
Join our new Contact Centre, where you'll support our customers with credit, collections and fraud issues by creating real customer solutions. As part of this dynamic, expanding company, you'll enjoy competitive pay, financial perks, and a supportive culture that champions growth, development, and career progression.
Salary: Starting at £12.76 per hour, with the potential to rise to £15.04 per hour once fully multi-skilled and competent. You'll also earn an extra £1 per hour for weekend shifts, along with the opportunity to receive a quarterly bonus
Start date: Monday 30th March 2025
Shifts: All shifts are 36 Hours per week.
Shift 1: Sunday 8am - 3pm, Monday 12pm - 9pm, Tuesday 1.30pm - 9pm, Wednesday 12pm - 9pm & Thursday 9.30am - 3pm
Shift 2: Saturday 8am - 5pm & Wednesday - Friday 11am - 9pm
Shift 3: Saturday 8am - 5pm & Wednesday - Friday 9am - 7pm
Shift 4: Sunday 8am - 3pm, Monday - Wednesday 1pm - 9pm & Thursday 9am - 3.30pm
Peak periods: During our peak trading periods you'll also be required to work an additional 4 hour shift per week, for up to 20 weeks of the year
*Please note: The shifts advertised are accurate at this time. However, as the recruitment process moves forward, there may be adjustments. We'll keep you updated on any changes along the way.
Training: You'll take part in comprehensive paid training for 3 weeks to prepare you for the role and to support our global customers. Full-time commitment to the training period is essential, as it's designed to equip you with everything you need to thrive in the CCAIT department.
Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF
Support customers, solve challenges, make an impact.
At NEXT, we are constantly evolving and pushing boundaries on a global scale. We are looking for proactive individuals to join our new Contact Centre in Leicester. As part of our Credit, Collections and Accounts Investigation Team (CCAIT), you will play a vital role in delivering practical solutions and support to our customers.
Working in a fast-paced contact centre environment, you will manage calls and emails while taking responsibility for your workload. You'll work directly with customers to review their circumstances and provide clear guidance on credit and account queries. By investigating discrepancies and staying solution-focused, you will provide a proactive service that builds trust and supports customers in resolving their account matters with confidence.
As this role is regulated by the FCA, you will follow clear processes to ensure fair outcomes and maintain the high standards of integrity our customers rely on.
Starting in Collections is the first step in developing a broad range of skills. With the right support in place, you will have the opportunity to become multi-skilled across Accounts Investigation and Credit. We believe in growing our expertise together and providing the tools you need to progress
You'd be a great fit if you are ready to take on new challenges and help the team succeed.
What you will take on:
* Ownership of the customer journey: You will work directly with customers to understand their unique financial situations.
* Meaningful problem solving: You'll use your judgement to provide guidance across credit, collections, and account issues.
* Professional integrity You'll follow clear processes to ensure every customer receives a fair outcome and a service they can rely on.
* Personal and professional growth: You will take on a path of continuous learning.
What you'll bring
We are all human, and we know you are at your best when you are being yourself. We value colleagues who bring the following to our team:
* Real and honest communication: You'll build trust with our customers through genuine, clear, and consistent communication.
* Analytical thinking: You use a natural approach to problem-solving and have a strong focus on detail.
* Confident decision-making: You'll be ready to take on new challenges and make informed choices.
* Resilience and empathy: You'll remain composed and supportive, especially when helping people through difficult times.
Benefits:
* Staff Discount: 25% off a huge selection of Next, Lipsy & Victoria's Secret products.
* Partner Brands: 10% off most partner brands & up to 15% off Branded Beauty.
* Financial Security: Company performance-based bonus and a fantastic NEXT Sharesave scheme.
* Shopping Perks: Early VIP access to sale stock and discounts at NEXT Staff Shops.
* Well-being: Access a 24/7 digital GP and other free health and well-being services.
* Workplace Comfort: Modern on-site canteen with great food at amazing prices and free parking.
What's Next?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
All successful applicants are subject to DBS and credit checks. You can find comprehensive information regarding spent and unspent convictions on the official government website: .
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship
Our Commitment to Diversity, Equity, and Inclusion
NEXT is a Disability Confident Level 2 employer. We're committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are.
Please let us know if there's anything you need to help you feel prepared and confident for your interview by getting in touch with us by email on or call us on
Job Type: Full-time
Pay: £12.76 per hour
Benefits:
* Canteen
* Casual dress
* Childcare
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Free flu jabs
* Free or subsidised travel
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
* Store discount
Ability to commute/relocate:
* Leicester LE3 1UF: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (required)
* Financial services: 1 year (preferred)
* Telecommunication: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person