Roles and responsibilies: * Lead coordinating and implementing program logistics to achieve impact * Conduct research and coordinate relationships with vendors, making use of preferred relationships to ensure the selection of high-quality vendors * Lead program costs, identify cost savings strategies, review all invoices and report them to a reconciliation specialist to ensure accurate charges, and handle client's payment requirements as defined per program or account * Determine program needs for on-line registration and assist event owners with communication to attendees, ensuring a user-friendly registration site that captures all vital data * Handle logistics with venue staff, coordinate vendor performance, and act as a resource for event staff * Conduct program debrief with client and provide full briefing report post event * Develop service recovery plans for events and ensure improvement goals are achieved or exceeded * Develop and maintain knowledge of technology and/or software solutions (Cvent)