Introduction to role As a Service Contract Manager, your main focus is to maintain service levels and to secure new business from new and existing customers. The role will involve supporting the customers with their obsolescence challenges through the managing of the Life Cycle Plans, and also through Retrofit, Modification and Revision work to support the customers evolving needs. As the Service Contract Manager, you will also be supporting the customer to ensure that the service and support Introduction to role As a Service Contract Manager, your main focus is to maintain service levels and to secure new business from new and existing customers. The role will involve supporting the customers with their obsolescence challenges through the managing of the Life Cycle Plans, and also through Retrofit, Modification and Revision work to support the customers evolving needs. As the Service Contract Manager, you will also be supporting the customer to ensure that the service and support they receive from our, matches their expectations, and to evolve the contract to fulfil the customers' needs. Role Responsibilities The Service Contract Manager forms a key part in the Service team. Their job is to develop solid long-term relationships with our existing customers and support and guide them with their Service, Support, Upgrades, Enhancement and Life Cycle requirements. You will also work alongside our other department on new projects to develop new and innovative service solutions for new projects. Your responsibilities and activities will include: Grow a UK service pipeline. This will include: Existing Sites: Life cycle strategies Service Contract renewals Upgrades and enhancements New Sites: Develop service concept for either site-based service or support Work together with colleagues to produce an Account Plan for each customer. Pick up sales leads within each of our customers and share this back within the business for new projects and lead the upgrade and enhancement opportunities Responsible for the complete customer journey Evaluate and assess customer requirements, and ensure the proposed solution aligns to these requirements Work closely with the all departments in negotiating terms and conditions for project opportunities. Manage bid process and ensure customer expectations are managed. Proactive relationship management, which includes customer meetings, site visits and regular contact points. Grow customer knowledge business knowledge to anticipate their needs and requirements. Lead and manage the team to ensure a successful outcome for all Lead and motivate resources to ensure successful output that meets or exceeds our customer expectations. Working as part of the WS UK Service team to ensure a smooth running of the department and business. Support the internal team and our customers by looking for opportunities to continuously improve. Support a safe working environment within business development through championing and encouragement of a safety-first culture Role Qualification and Skills Previous strong stakeholder management experience Drive to win, result and goal oriented with a hands-on mentality Preferred knowledge of the WS UK market and customer operations Previous experience in Service Contract Management a plus Relevant industry experience is a must matches their expectations, and to evolve the contract to fulfil the customers' needs.