Job Description
As Breakfast Floor Manager, you will embody the art de vivre and refined elegance that define the Sofitel brand. You are the ambassador of our morning experience — curating a seamless, sophisticated, and distinctly French-inspired service that delights both international and local guests. Leading with passion and precision, you will orchestrate the breakfast operation to reflect the hotel’s five-star standards, ensuring every guest encounter is warm, personalised, and memorable. This role requires a strong sense of hospitality theatre, operational excellence, and the ability to inspire a team to deliver service with flair and finesse.
Responsibilities
* Lead and inspire the breakfast team to deliver impeccable, anticipatory service aligned with Sofitel luxury standards.
* Curate a refined and elegant breakfast atmosphere, ensuring every detail — from mise en place to guest farewell — reflects excellence.
* Conduct engaging daily briefings, fostering team motivation, product knowledge, and service precision.
* Personally welcome VIPs, regular guests, and loyalty members, creating bespoke and memorable experiences.
* Oversee guest flow, reservations, and seating plans to ensure seamless service with effortless sophistication.
* Address guest feedback with grace and professionalism, transforming challenges into moments of elevated service recovery.
* Collaborate closely with the culinary brigade to ensure flawless timing, presentation, and quality of offerings.
* Maintain exceptional standards of cleanliness, presentation, and compliance with health and safety regulations.
* Support recruitment, training, and continuous development of ambassadors, nurturing talent in line with Sofitel values.
* Manage scheduling, payroll controls, and departmental costs to achieve financial objectives without compromising luxury.
* Uphold brand standards, licensing laws, and company policies while championing the Sofitel culture of excellence.
Qualifications
* Minimum 2–3 years’ supervisory or management experience within a luxury hotel or high-end restaurant environment.
* Previous experience leading a breakfast or high-volume morning service preferred.
* Strong knowledge of food and beverage operations, including wine and barista service.
* Understanding of UK health & safety, food hygiene, and licensing regulations.
* Hospitality qualification or relevant professional training desirable.
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, service charge and a loyalty bonus of £1,300.
* Employee Benefit Card – Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
* Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
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