We're looking for a Soft Services Supervisor/Manager who will oversee the day-to‑day delivery of cleaning & guest services through a team of cleaners & receptionists, as well as the supervision of subcontractors for sanitary services, pest control and landscaping, at 3 of our client sites on the London Fire Brigade contract.
Type: FTC until March 2027, with potential to become permanent
Hours: 40 hours per week
Location: 169 Union Street, London Bridge, SE1 0LL
Key Responsibilities
* Plan, organise and control site operations within agreed budgets and timescales.
* Develop and maintain excellent client relationships with your points of contact.
* Manage, support, and develop your staff to maintain contract standards.
* Control labour and materials expenditure and ensure deliveries within agreed budget limits.
* Recruit, train and develop and manage performance of the site-based cleaning & guest services teams
* Manage the mobilisation of any new service lines, delegating tasks as appropriate and communicating with all relevant internal departments.
* Carry out frequent quality checks, both random and pre-planned, to ensure service delivery is being met, escalating any issues to the Building Manager.
* Ensure health and safety of all employees and where appropriate the client and/or public.
* Ensure that site documentation and compliance is maintained and correct.
* Ensure all administration is undertaken to provide the company and the client with the information they require to given deadlines.
* Ensure activities integrate with organisational requirements for quality management, health & safety, legal requirements, environmental policies, and duty of care.
* Ensuring stock counts are completed for your sites, in order to send updates to finance by the end of each month
* Ensuring the audit tracker across the estate is managed and maintained on a weekly basis
* Placing orders for uniform, stock, consumables etc for your sites, ensuring goods are received
What we're looking for:
* Demonstrable track record of operational management or senior supervisory level in soft services/cleaning/fm (essential)
* Good communication skills, both internally and externally.
* Strong team working ethic and flexibility, with the ability to manage resources and cope under pressure.
* Good business development skills & good level and understanding of financial acumen
* Health & Safety awareness/training
* IT literate – basic to moderate understanding
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