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About The Role
A new role in our Technology leadership, the Head of Data and Analytics is responsible for setting and driving the data strategy and fostering a culture of data excellence across MO. The roleholder will have the opportunity to shape and grow the data function both within Technology and across the organisation.
Their primary responsibility is to lead and build the data capability, ensuring that the business has the platforms and skillsets required to best leverage data and the right governance and ownership frameworks are in place. They are responsible for fostering data literacy and driving data initiatives in MO.
Responsibilities
* Data Strategy and Governance: Develop, execute and champion a comprehensive data strategy aligned with MO’s objectives and technology strategy. Establish and maintain a data governance and ownership framework, ensuring compliance with relevant regulations (e.g., GDPR, CCPA) and promoting data quality and integrity across the organisation.
* Data Analysis and Insights: Ensure MO has access to advanced data analytics capabilities, including platforms, tools, and resources required to analyse and generate insights from complex data sets. Enable local team adoption and use of new analytics tools and platforms.
* Technology and Infrastructure: Assess, implement, and manage data tools, software, and infrastructure to support the company's data requirements. Stay updated with emerging technologies and trends in data science, analytics, and business intelligence to drive continuous improvement. Assess and build ML and AI foundational capabilities in MO.
* Data Privacy and Security: Collaborate with Security & Legal to ensure all data handling processes adhere to industry best practices and legal requirements. Work with Security & Legal to document and implement data privacy and security policies, including robust data protection measures to safeguard sensitive information.
* Performance Measurement and Reporting: Establish KPIs for data and analytics initiatives, monitor progress and success metrics regularly. Create and communicate updates on data-related performance, highlighting successes, challenges, and opportunities for improvement.
* Stakeholder Collaboration: Collaborate with cross-functional teams, including engineering, product development, and data scientists across MO. Act as a data advocate for MO, encouraging and driving data literacy and adoption of data and analytics across the organisation.
* Budgeting, Supplier, and Cost Control: Prepare and manage the Data and Analytics department budget, control expenses, and optimise spending while maintaining high standards of service delivery. Manage department suppliers to ensure value for money and timely delivery of services, aligning with procurement strategies.
* Team Leadership: Lead, mentor, and inspire the Data and Analytics team, ensuring team members have resources and support to excel. Foster a culture of innovation, accountability, and collaboration. Define ways of working and standards for Data and Analytics in MO technology. Work with key partners to build consistent approaches and fill capability gaps.
About You
Minimum Criteria
* Proven track record of senior leadership roles within data analytics.
* Strong leadership skills with the ability to motivate and inspire a diverse team.
* Extensive expertise in data management, data modelling, statistical analysis, and data visualisation techniques.
* Strong understanding of data privacy laws and regulations, and experience implementing data governance frameworks.
* Excellent communication skills to articulate complex technical concepts to non-technical stakeholders.
* Leadership qualities including strategic thinking, influencing, decision-making, and problem-solving abilities.
* A passion for innovation, entrepreneurial mindset, and commitment to driving positive change through data and analytics.
About The Company
Motability Operations is a unique organisation, providing worry-free mobility solutions to over 630,000 customers across the UK. We lease a range of vehicles with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK, working with around 5,000 car dealers and major manufacturers. We pride ourselves on outstanding customer service, with a customer satisfaction rating of 9.8 out of 10.
Our values are:
* We find solutions
* We drive change
* We care
Benefits include competitive rewards, pension, generous leave, private medical insurance, salary sacrifice schemes, life assurance, health screenings, and more. We are committed to diversity and inclusion, providing accessible workplaces and flexible working options.
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