General Manager – Branded Hotel, Maidstone
Salary: Competitive + Bonus + Benefits
We are currently seeking an experienced and dynamic General Manager to lead the operations of a well-known branded hotel in Maidstone. This is an exciting opportunity for a proven leader within the hospitality sector to take ownership of a thriving property and drive both commercial performance and guest experience.
As General Manager, you will be responsible for the overall success of the hotel, ensuring operational excellence, strong financial performance, and a culture of service excellence. You'll lead, inspire, and develop your team, maintaining the highest brand standards while driving revenue and profitability.
Responsibilities:
Lead day-to-day hotel operations, ensuring smooth running across all departments
Deliver and exceed financial targets, including revenue, profit, and cost control
Drive exceptional guest satisfaction, maintaining brand standards at all times
Recruit, develop, and retain a high-performing team
Ensure compliance with health, safety, and legal requirements
Work closely with regional and head office teams on strategic initiatives
Identify and implement opportunities for growth, sales, and brand visibility
Requirements:
Proven track record as a Hotel General Manager (or strong Deputy GM/Operations Manager ready to step up) within a branded or corporate hotel environment
Strong commercial acumen with experience in rooms, F&B, and conference/events operations
Excellent leadership skills with the ability to inspire and motivate large teams
A guest-centric approach with a passion for delivering exceptional hospitality
Strong financial and analytical skills, with the ability to manage budgets and drive results
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