Job Summary – Senior Concierge (12m FTC)
* We are seeking an experienced Senior Concierge to help manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building.
* This is a full-time 40hr week position.
* *Will include working alternative Saturdays*
* *This is a 12 month fixed-term contract, with potential to be made permanent)
What's in it for you as a Senior Concierge?
* Opportunity to work in a brand-new luxury building.
* Great work location close to transport links.
* An opportunity to join a well-established business at an exciting period of growth.
* Competitive salary
* Discretionary annual bonus
* 25 days holiday plus 8 bank holidays.
* Private medical insurance.
* Season ticket loan.
* Enhanced 6% employer pension contribution
* Gym and high street discounts
* and much more!
Responsibilities as a Senior Concierge:
* Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
* Ensure residents and potential residents have a great experience from their first inquiry to moving in.
* Perform viewings for prospective residents, showcasing the space and all the facilities included.
* Increase customer satisfaction on all platforms.
* Complete inventory checks before check-ins and after check-outs.
* Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
* Manage the residents’ move-out process.
* Attend resident events and assist with the planning of these events.
* Help create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
* Attain set targets regarding occupancy, revenue, and pricing.
* Assist team members with ad hoc duties as required.
Skills required as a Senior Concierge:
* Ideally ARLA qualified (desirable but not essential).
* Exceptional customer service skills with a passion for building long-term working relationships.
* Excellent communication and interpersonal skills.
* Resilient, able to work under pressure.
* Proactive and able to use your own initiative.
* Previous experience in hotels and hospitality, residential buildings, serviced offices, or high-end fitness and leisure is preferred.
This Senior Concierge role is a fantastic opportunity to work for an organization that will support your growth and develop your skill set. If this sounds like the role for you, then apply today with a copy of your CV.
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