Are you a Service Delivery Manager with experience in the hosting and cloud space? This is a key role within a large Defence service, where you will own and influence the delivery of Platforms and Hosting Services across the account. This includes both on-premise and off-premise network, compute, storage, and enabling services.
This role is hybrid, requiring 2 days a week working from our Portsmouth or Salisbury site.
You need to be eligible for SC Clearance.
What you'll be doing:
* Responsible for delivering the platforms and hosting service.
* Drive growth of the service through engagement with customers, vendors, and internal teams.
* Contribute to and prioritize a backlog of activities aligned with your service.
* Accountable for delivering the roadmap and strategy.
* Report on costs, performance, availability, and usage of the service, including trends over time, to the account and customer.
* Ensure the account has sufficient skills and headcount to operate and improve the service, backlog, and future states.
* Use the service yourself regularly to understand it from a user perspective.
* Act as a representative of the customer within the Sopra organization.
What you’ll bring:
* Experience owning and leading a technical service related to hosting or cloud.
* Knowledge of cloud and hosting technologies to drive business benefits and growth.
* Experience engaging with senior stakeholders and presenting at various forums.
* Ability to operate tooling for data analysis and reporting.
* A strong customer focus with a desire to deliver excellent service.
* Strong negotiation skills.
If you're interested but unsure if your skills match exactly, please apply — we'd love to hear from you!
Referral Fee: £1500.00
Clearance: Eligible for SC Clearance.
Interested in learning more about us?
Sopra Steria’s Aerospace, Defence, and Security division designs, develops, and deploys digital solutions for Central Government clients. Our work contributes directly to national security, operating in a unique and privileged environment. We prioritize professional development, mentorship, and a supportive culture, aiming for high customer satisfaction in the UK’s most complex security-critical markets.
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