Overview
Join to apply for the Technical Support Engineer role at TipTopJob.
This role offers an exciting opportunity to showcase your technical expertise while working with cutting-edge technology. You will be part of a dynamic team dedicated to delivering innovative solutions and ensuring exceptional customer satisfaction. This role provides a platform to develop your career with progression opportunities.
What You Will Do
* Diagnose and resolve complex technical issues, implementing effective long-term solutions to ensure continuous service performance.
* Provide expert support for broadband, routers, access points, and Hosted Voice solutions, guaranteeing an outstanding customer experience.
* Perform remote installations of cloud-based telephony systems and manage upgrades for existing customers.
* Analyse and troubleshoot software, hardware, and networking problems across a variety of systems.
* Deliver training and onboarding support for users, empowering them to make the most of their systems.
* Collaborate with your team to share knowledge, improve processes, and drive operational efficiency.
What You Will Bring
* Experience supporting Internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, or Ethernet.
* Strong IP Networking knowledge, including DHCP, DNS, VPN, NAT, and VoIP.
* Hands-on experience configuring, installing, and troubleshooting routers and wireless access points.
* Excellent communication skills and a proactive approach to problem-solving.
* A continuous learning mindset to stay ahead in an ever-evolving technology landscape.
Location
This role is based at the company’s head office in Telford, offering a vibrant and supportive work environment.
About the Company
This company is on a mission to make every contact more meaningful. As part of a wider European group, they pride themselves on innovation, collaboration, and delivering tailored solutions to businesses of all sizes. Joining as a Technical Support Engineer, you’ll play a pivotal role in helping the company achieve its vision of seamless communication and connectivity for its clients.
Additional Information
In order for your CV to be processed effectively, please ensure your name, email address, phone number, and location (post code OR town OR county, as a minimum) are included.
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