Who we are We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect This is an exciting opportunity to join our busy customer services department. We are looking to recruit a self-motivated, innovative individual with excellent attention to detail and interpersonal skills. As an Apprentice you will be supported and receive training to learn and develop to fulfil the Customer Service Advisor role. You will support TK Elevators service business by logging customer and emergency call outs and dispatching to our engineers inline with customer and company SLA’s. Duties to include: Log and dispatch call outs raised by customer Answer customer queries over multiple platforms (phone/email) Ensure the timely recording of any safety incidents and customer complaints Answer and dispatch emergency call outs Providing support to the Branches with any callout related queries (including OOH queries) Engage in monthly completion of Net Promoter Score .Customer surveys General Admin and KPI reporting Who we are looking for Essential qualifications GCSE in: English (grade 4) Maths (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills: Communication skills Organisation skills Customer care skills Administrative skills Initiative Previous experience Positive attitude What we offer As an Apprentice you will receive 33 days holiday a year, which increases with length of service, access to a company health cash scheme (BHSF), network benefits, company pensions and discounts and access to Gyms Nationwide.