Senior Events & Guest Experience Manager
Maternity Cover | FTC 1 Year
Start Date: November 2025
The Role
You will be in a senior project management role with responsibility for planning, coordinating, and delivering a wide range of projects across the business. While the primary focus is on broader strategic and operational projects, you will also support the planning and delivery of key events, contributing to creative briefs, managing related administration, and ensuring that these projects come to life smoothly and successfully. This role will ensure continuity across our projects and guest-facing operations, while supporting directors and the wider team.
The focus will be on:
* Coordinating projects across multiple businesses.
* Supporting the delivery of The Good Life Society summer events and workshops.
* Providing light-touch marketing and team oversight to keep plans and reporting on track.
This is a dynamic, people-facing role where no two days are the same — ideal for someone who thrives on variety, enjoys building strong working relationships, and can keep multiple projects on track without losing sight of the detail.
Key Responsibilities
Project Management & Delivery
* Lead on the planning, scheduling, budgeting, and execution of projects across multiple businesses.
* Own project timelines, ensuring key milestones, budgets, and deliverables are met.
* Coordinate cross-business initiatives, seasonal campaigns, and guest experience projects.
* Work closely with directors and team leads to set priorities, track progress, and troubleshoot challenges.
Guest & Customer Experience
* Oversee operations for Hawarden Estate Holidays, including guest communications, booking platforms (Supercontrol, Airbnb), and on-site experience.
* Support the delivery of high-quality customer service across all guest-facing touchpoints.
* Ensure systems, processes, and workflows are effective, well-documented, and continually improving.
Team Leadership & Cross-Functional Coordination
* Facilitate communication and collaboration across departments.
* Lead project meetings, run progress check-ins, and ensure alignment across marketing, operations, and events teams.
* Act as a point of escalation for the team, offering leadership support and practical solutions.
Marketing & Communications Support
* Work with the marketing team to keep campaigns and content calendars on track.
* Provide feedback on messaging and support the delivery of brand-aligned communications.
* Support the production of reports, presentations, and project updates for directors.
Events Oversight (Part of Wider Role)
* Contribute to the planning and delivery of key estate events as part of larger projects (e.g. The Good Life Society Summer Camp, workshops, seasonal launches).
* Support scheduling, logistics, and on-the-ground delivery when required.
* Ensure event activity aligns with wider business goals and project timelines.
Administration & Reporting
* Maintain project trackers, budgets, and revenue reports.
* Oversee compliance tasks, including risk assessments and insurance documentation.
* Deliver regular updates and concise reporting to directors and stakeholders.
Must Haves
* Significant experience in project management across hospitality, events, or a similar industry.
* Proven track record of coordinating complex, multi-stakeholder projects from concept to completion.
* Exceptional organisational and administrative skills, with excellent attention to detail.
* Strong communication and leadership skills, with the ability to motivate and coordinate teams.
Salary & Benefits
* Staff discount at Hawarden Estate businesses.
* Free staff lunch on office days.
* Access to cycle-to-work scheme.
Applications
Applications are due by 5th November. Please apply via email with an updated CV and a cover letter attached to ideas@thegoodlifesociety.co.uk. Tell us about yourself, why you think you’d be good for the role, and any relevant experience.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Industries
* Food and Beverage Services
Note: This description reflects the current status of the role and is intended for candidate clarity.
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