About the Job
The Resource Planner plays a key role in supporting the Registered Care Manager to ensure the delivery of high-quality, person-centered care to all Service Users. This role involves coordinating care services, assisting with care planning and compliance, and acting as a vital link between residents, families, healthcare providers, and the Wallacea Living Care Team.
Key Responsibilities:
On call: You must be prepared to take part in an on call rota.
Safe
* Support the Registered Care Manager in ensuring all care delivery meets safeguarding requirements, reporting and escalating concerns promptly in line with Wallacea Living Care's Safeguarding policy.
* Embed a culture of safety by ensuring risk assessments are completed, regularly reviewed, and appropriately actioned.
* Monitor care delivery through digital systems, ensuring accurate and timely documentation in line with CQC expectations for record-keeping and incident reporting.
* Ensure staffing rotas maintain safe staff-to-service user ratios, taking into account skill mix, person's dependency, and peak periods.
Effective
* Assist in the recruitment, onboarding, and continuous development of staff to ensure competency and compliance with care standards.
* Coordinate and review person-centred care plans in partnership with Wallacea's Service Users, families, and health professionals, ensuring they reflect current needs and outcomes.
* Maintain up to date knowledge of relevant legislation, including the Health and Social Care Act, Mental Capacity Act, and CQC Fundamental Standards.
Caring
* Promote a person-centred approach by supporting Service Users' dignity, preferences, and independence in all care decisions and interactions.
* Foster meaningful relationships with Service Users and their families, ensuring communication is compassionate, timely, and transparent.
* Encourage a supportive and respectful team culture that reflects Wallacea Living's values and commitment to high-quality care.
Responsive
* Manage new care referrals with urgency and professionalism, coordinating with Registered Manager to provide assessments within 24 hours and ensuring packages are tailored and appropriate.
* Ensure care plans and risk assessments are updated promptly in response to changes in service users' needs or health conditions.
* Respond effectively to feedback and complaints, escalating when required and participating in investigations to drive service improvement.
Well-led
* Support the Registered Care Manager with quality assurance processes, audits, and preparation for CQC inspections.
* Monitor digital care systems (e.g., Wallacea Living Care's care management platform) to ensure data is compliant, accurate, and contributes to meaningful reporting and continuous improvement.
* Actively contribute to the service's business development efforts by supporting marketing initiatives and identifying opportunities for service growth.
About You
Qualifications & Training:
* Hold or be committed to working towards the Level 3 Diploma in Health and Social Care (QCF); minimum of working towards Level 2.
* Strong commitment to ongoing professional development, including regular participation in mandatory and specialist training, supervision, and reflective learning.
* Willingness to undertake additional training in areas such as safeguarding, mental capacity, medication administration, and CQC compliance frameworks.
Experience & Knowledge:
* Previous experience working as a Care Assistant, Senior Carer, or Care Coordinator within a domiciliary or residential care setting.
* Solid understanding of Care Quality Commission (CQC) regulations, including safeguarding, health and safety, confidentiality, data protection (GDPR), and duty of candour.
* Familiarity with person-centred care planning, care reviews, and documentation standards in line with regulatory expectations.
* Knowledge of relevant legislation and care standards, including the Health and Social Care Act, Mental Capacity Act, and Deprivation of Liberty Safeguards (DOLs).
Skills & Abilities:
* Strong verbal and written English communication skills, essential for accurately recording care information, coordinating staff, and liaising with healthcare professionals.
* Excellent problem-solving, prioritisation, and time management skills to manage changing care patterns and staff availability.
* Confidence in using digital care systems and software for scheduling, care planning, and compliance reporting (training will be provided if needed).
* Ability to lead by example and support the team through coaching, feedback, and mentorship to encourage continuous improvement and learning.
Personal Attributes:
* A respectful, compassionate approach that upholds Service Users' dignity, independence, and rights at all times.
* Strong sense of professional responsibility and commitment to high standards of care.
* Proactive and adaptable, with a growth mindset and willingness to embrace changes in care delivery, regulation, or best practice.
About Wallacea Living:
Wallacea Living is a developer and operator of Integrated Retirement Communities (IRCs); purpose-built residences designed to meet the unique needs of people over 65. These communities provide not only comfortable homes but also access to an inspiring lifestyle that combines hospitality, social opportunities with like-minded neighbour's, and quality care services as needed. Each Wallacea Living property is sold as a "home for life," offering residents the stability and support needed to live independently and comfortably for the rest of their lives.
We're dedicated to creating real communities that foster meaningful connections, joy, and purpose in later life. If you're inspired by the opportunity to support and engage with people in ways that make a lasting difference, we welcome you to be part of our mission.
For more information about Wallacea Living, please visit our website on