Maps Reporting Specialist with SPANISH Language
Location : London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model : Hybrid.
Responsibilities
We are looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Spanish Language! Your responsibilities include delivering exceptional customer support for our maps service, analyzing and reporting map data to ensure precision and quality, and collaborating with a global team to improve user experience.
Skills and Requirements
* Good oral & written communication skills, and ability to read, write, & speak fluent English and Spanish.
* English fluency is a requirement as all tools, communication, documentation, training, work are in English.
* English language skill of candidate are assessed using Apple provided Comms assessment.
* Setup, configure and maintain devices for editing, testing and documentation as per instructions provided by Apple.
* Communicate and update Apple manager on status of assigned tasks.
* Liaise with other support groups in Apple.
* Graduation/15 years of education is minimum qualification requirement.
* Interest in Apple products and/or mapping (preferred but not required).
* Mac OS X experience preferred.
* 2+ years technical support or other problem solving experience required.
* Skilled researcher and comfortable using a variety of online sources.
* Keen attention to detail and self-motivated.
* Customer service background (Communications team) preferred, but not necessary.
* Perform information validation by calling if required.
* QGIS skills would be an advantage.
* Able to maintain positive attitude and attention to detail when performing repetitive tasks.
* Adaptable and able to learn new projects and processes.
* Can summarize information from different spoken and written sources.
* The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
* Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).
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