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Overview
We're looking for a Digital Account Manager who is passionate about strong client relationships, has a mind for strategy and is excited about growing client accounts.
You would be managing a set of global corporate clients. Our portfolio includes names such as Coca-Cola HBC, Indivior, Burberry and Capita.
We're looking for a Digital Account Manager with experience managing website builds within the corporate communications and B2B space- -this role is not suited to candidates focused on digital marketing, performance campaigns, or multi-channel account management only.
From website builds, managing website maintenance, financial and non-financial reporting on their owned channels, advising on digital solutions for their stakeholder engagement needs; this role is for an ambitious individual with a curious and innovative mind.
Is delivering on time, in scope and in budget your 'bread and butter'? Do you ensure you have a deep understanding of your client's strategy, business model, market trends, and ? Do you love strategically advising clients and coming up with innovative solutions to their digital needs? Get in touch! We'd love to hear from you.
Key Responsibilities
In short:
* Client Relationships
* Account Management
* Growth
* Strategy
Account / Client Management
* Oversee the client relationship across all activities
* Ensure client satisfaction by exceeding your clients' expectations and being a strategic partner
* Developing a comprehensive understanding of your clients' digital strategy and communications needs
* Understand the clients' communications and stakeholder engagement challenges
* Oversee project management of website builds as well as day-to-day requests
* Brief internal teams, clearly defining requirements, deliverables and timelines
* Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
* Successfully liaise and co-ordinate suppliers and partners
Growth: Strategic Digital Account Development
* Identify and develop opportunities for revenue growth and cross sales
* Continually develop your knowledge of your client's businesses and the industries they operate, identifying opportunities and ideas
* Lead the client service and client reviews (ie benchmarks; quarterly reviews etc), and identify any cross sales and upsales opportunities
* Develop proposals for new work (for clients & prospects)
* Promote our solutions & services
Team Management
* Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team
* Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
* Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks
Qualifications, Experience and Skills
* 4+ years agency or client-side experience
* Experience interacting with clients at a variety of levels and across functions
* Excellent communication and presentation skills are essential
* Managing large build digital projects from inception to delivery with the ability to work unaided
* Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.
* Experience of scoping digital projects of significant scale and complexity and identifying project risks
* Must be able to work effectively under pressure, within strict time constraints
* Ability to manage many urgent and often conflicting priorities
Technical Knowledge and Skills Required
* Content management systems (e.g. AEM)
* Issue and bug tracking (e.g. JIRA)
* QA techniques and processes
* Knowledge of W3C WCAG levels and requirements
Personal Qualities
* Passionate about digital
* Strong interpersonal and communications skills
* Attention to detail and good organisational skills
* Technically literate
* Able to communicate complex digital solutions into layman's language
* Strong 'can do' attitude
* Ability to take initiative
Reporting Relationships
Reporting to the Digital Client Director
Working closely with the wider project and account management team as well as the creative and application development teams
Interview Process
Phone chat with talent acquisition manager
1st interview (via Teams) with hiring manager
2nd interview with Chief Digital Officer
In person interview (Fulham Palace): presentation of a task and interview with the wider team
Benefits
* 25 days holiday per year with 'bonus' days for long service
* Discretionary bonus scheme
* Personal development opportunities
* Group life assurance
* Group personal pension plan
* Employee assistance programme
* Access to online GP service via Health Hero
* Hybrid working – at least 3 days a week in the office
* Stunning offices in Fulham Palace
* Weekly themed breakfast, fruit and snack cupboard
* Monthly "Thirsty Thursdays"
* Regular company events
Equal Opportunity Statement
We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
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