At Rick Stein Restaurants We are all about fresh seafood,
warm service, and a genuine passion for people. From our kitchens to our
front-of-house teams, we believe great learning creates great guest
experiences.
We are looking for an experienced and passionate Learning & Development Manager to
lead the delivery and coordination of our Learning & Development strategy across the
group. Reporting into the People Director, you will translate people and learning strategy
into meaningful, high-quality programmes that drive performance, progression and
engagement. You will play a vital role in developing confident leaders, capable
managers and engaged teams in a fast-paced, multi-site hospitality environment.
This role will play a central part in embedding our service standards and product
knowledge, ensuring every guest enjoys a unique, warm and memorable experience,
wherever they encounter the brand. You will ensure learning is not theoretical, but lived
— visible in behaviours, confidence and consistency across our restaurants,
accommodation and support teams.
This is a hands-on, largely field-based role, working closely with operational leaders and
site teams to translate commercial priorities into practical learning that supports
performance on the ground. You will bring a strong understanding of hospitality
operations, balancing commercial awareness with a genuine passion for service and
people development, helping teams maximise their potential while delivering
outstanding guest experiences.
Responsibilities:
* Lead the delivery and coordination of the group Learning & Development strategy
across a multi-site hospitality business.
* Ensure every employee has access to a tailored learning programme aligned to their
role, experience and career aspirations.
* Deliver engaging learning through a blend of face-to-face, on-the-job and digital
approaches.
* Support managers in embedding learning into everyday leadership, performance
and development conversations.
* Translate service expectations into practical, behaviour-led training that is visible in
day-to-day operations.
* Work alongside site leaders to observe, coach and reinforce service excellence on
the floor.
* Design and deliver distinctive hospitality training programmes that combine service
excellence, product knowledge and culinary craft.
* Develop structured apprenticeship and early-career pathways that support
progression, capability building and long-term talent development.
* Create clear learning journeys that support frontline teams, chefs and managers at
different career stages.
* Build a sustainable talent pipeline by identifying, developing and nurturing future
hospitality leaders and specialists.
Experience and Skills:
* Proven experience in a Learning & Development or training role, ideally within
hospitality, leisure, retail or another customer-facing, multi-site environment.
* Strong understanding of hospitality operations, service standards and the behaviours
that create memorable guest experiences.
* Experience designing and delivering practical, field-based training programmes for
frontline teams, supervisors and managers.
* Ability to translate commercial and operational priorities into engaging, relevant
learning that drives performance.
* Experience working closely with operational leaders, building trusted relationships and
influencing without authority.
* Knowledge of apprenticeship frameworks and early-career development pathways,
with experience coordinating or supporting apprenticeship programmes.
* Confident facilitator and coach, comfortable delivering training in live operational
environments.
* Experience using learning technology, digital platforms or blended learning
approaches to support consistency and accessibility.
* Strong organisational and planning skills, able to manage multiple sites, priorities and
stakeholders.
* Excellent communication skills, with the presence and credibility to engage teams at
all levels.
* A hands-on, proactive approach, with the flexibility and resilience required for a field based
hospitality role.
* Genuine passion for people development, hospitality and continuous improvement.
This is a full time role - 40 hours a week over 7 days, based in Padstow with travel to other locations as required.
For more information, click on the link: https://acrobat.adobe.com/id/urn:aaid:sc:EU:fdf3e786-01b7-4e1b-b536-5981b0259cdc