Salary: £32,000 - 35,000 per year Requirements: Strong experience in 1st and 2nd line IT support, including Mac and Windows systems. Excellent knowledge of desktop support, Adobe Creative Cloud, MS Office 365, and video conference platforms. JAMF experience would be beneficial. A passion for technology with the ability to multitask and work under pressure. Excellent communication and interpersonal skills to support users at all levels. A methodical and diligent approach to your work with great attention to detail. Responsibilities: Provide technical support for macOS, Jamf, Windows 11, Adobe Creative Cloud (Illustrator, Photoshop, etc.), Keynote, MS Office 365 (Outlook, PowerPoint, Excel, Teams, OneDrive), and video conferencing platforms. Resolve IT support tickets and perform onboarding and offboarding of staff and freelancers. Support both in-office and remote employees, including troubleshooting hardware and software issues. Set up meetings, manage print requests, and provide physical IT assistance when needed. Work within a team to keep operations running smoothly, ensuring excellent customer service and IT support. Technologies: Cloud Excel Hardware Support macOS Office 365 Windows More: We are a creative and dynamic team looking for a passionate IT Helpdesk Analyst to join us. In this role, you will provide essential 1st and 2nd line technical support in a Mac-based environment, ensuring smooth operations for our team of nearly 200 employees. We value creativity and offer a vibrant workplace, along with opportunities for growth through training and continuous development. Our hybrid working model allows flexibility between home and office work, and initially, you will work on-site four days a week, potentially reducing to three days as the team evolves. The salary for this position ranges from £32,000 to £35,000 per annum. last updated 5 week of 2026