The purpose of this role is to manage and support the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe, and welcoming community that residents enjoy being part of. The role involves assisting the Community Manager in the daily financial and operational management of the property, including leasing, marketing, property maintenance, and tenancy administration.
Key Responsibilities:
* Act as a role model by demonstrating core values at all times.
* Engage proactively with residents to improve service delivery and exceed expectations.
* Promote resident satisfaction and retention by monitoring feedback, responding to inquiries and complaints promptly, and resolving issues effectively.
* Support the Community Manager with team communication, assessment, and development.
* Monitor payments, chase rent arrears, and promote tenancy extensions and revenue streams.
* Manage tenancy processes, including inspections, evictions, and fee collection.
* Process invoices and communicate with finance and stakeholders.
* Ensure compliance with company policies, laws, and regulations.
* Conduct community walkabouts to maintain safety, cleanliness, and appeal.
* Complete administrative tasks, including reporting and data accuracy.
* Assist with resident events and marketing activities, including viewings and follow-ups.
* Maintain local knowledge resources relevant to residents’ needs.
* Stay informed about market and competitor conditions.
* Support summer community preparations and move-in/move-out processes.
* Ensure health and safety compliance and participate in emergency support if required.
* Assist in budget preparation and management accounts.
* Provide excellent customer service and build strong relationships.
* Adapt communication and negotiation skills to diverse audiences.
* Work flexibly in a changing environment and continuously seek improvement.
Greystar is a leading global real estate company specializing in property management, investment, development, and construction. Headquartered in Charleston, South Carolina, Greystar manages over $300 billion of real estate worldwide, operating in nearly 250 markets with offices across North America, Europe, South America, and Asia-Pacific. Greystar manages over 1 million units and has nearly $78 billion assets under management, including over $35 billion in development assets. Founded in 1993 by Bob Faith, Greystar is committed to providing world-class service in rental residential real estate. For more information, visit www.greystar.com.
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