It service desk analyst

Overview

💻 IT Service Desk Analyst – 12-Month Fixed Term Contract (4 roles available)

📍 Nottingham (Loxley House)

💰 £28,598 – £31,022 (depending on experience)

🕐 Full Time

We’re looking for four enthusiastic Service Desk Analysts to join our busy and friendly IT Service team at Nottingham City Council on a 12-month fixed-term contract.

If you love helping people, solving technical challenges, and working in a collaborative environment, this is a great opportunity to make an impact while building your IT career.


What you’ll be doing

* Acting as the first point of contact for IT incidents and service requests by phone, email, or face-to-face.
* Diagnosing and resolving technical issues quickly and professionally.
* Escalating complex problems when needed and keeping customers informed every step of the way.
* Supporting and maintaining systems across the Council, ensuring smooth operations for our teams.
* Sharing ideas for process improvements and contributing to our IT knowledge base.


What we’re looking for

* Previous experience in an IT Service Desk or customer support role.
* Working knowledge of Microsoft technologies (Active Directory, Exchange, Citrix, VMware, etc.).
* Great communication skills - calm, clear, and customer-focused.


What we offer

* Excellent Local Government Pension Scheme – one of the best available
* 25 Days Holiday plus BH (rising with service)
* Learning and career development: ongoing training and opportunities to build your technical and professional skills
* Supportive, inclusive culture: join a friendly team that values collaboration, wellbeing, and work–life balance
* Meaningful work: contribute to services that make a real difference to Nottingham’s residents

If you’re motivated, solutions-focused, and enjoy working with technology and people, we’d love to hear from you.

Apply now and help keep Nottingham connected.

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