Overview
Job Title: Assistant Claims Manager
Division: Group Claims
Reports To: Claims Product Specialist and/or Claims Focus Group Leader, as per Beazley’s organisation chart
Key Relationships: Claims staff, underwriters, insureds, brokers and service providers
Job Summary: An independent Claims Handler role focused on low to mid value claims with no significant coverage issues to help achieve the Beazley vision of being the highest performing specialist insurer. To contribute to the overall performance, development, and management of the Beazley claims function. To proactively manage claims, primarily at the individual level while gaining experience at the portfolio level through observing and working with peers. A key requirement of the role is to assist to achieve high levels of satisfaction for the client and broker through high quality claims management, resolution, and excellent client service. To work with underwriters and support brokers and clients. To support claims management to facilitate and foster a collaborative approach across the overall claims function to learn, share ideas and diverse perspectives, and work in a manner that best meets the challenges of our clients.
FLSA: Exempt
Key Responsibilities
* Individual Claims Leadership: Manage individual claims on a proactive basis from notification to closure, investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type, and quantum of the claim.
* Focus primarily on the management of claims with an expected or actual value at or below $250,000 without Coverage Litigation or other significant flags.
* Adhere at all times to Beazley’s Claims Reserving Philosophy and Standards.
* Act at the direction of line management to develop, iterate, document, and execute claims strategies considering uncertainties, key decisions, potential outcomes, and estimated associated costs.
* Engage and liaise with line management as appropriate on specific claims where additional experience or knowledge may be beneficial or required.
* Understand and implement Beazley’s Conduct Risk Policy.
Claims Portfolio Management
* Work alongside and support Claims Managers in the management of the claims portfolio to optimise performance including the review of individual claims within the portfolio on a regular basis and ensuring reserves and records are maintained in a timely manner as required by Beazley’s claims controls and standards.
* Communication of any material claims to Reinsurance and Finance as set out by the applicable claim’s authority, claims protocols, and procedures.
* Working with Reinsurance to effect recoveries.
Strategy and Business Planning
* Understand the overall strategic objectives and business plans of the Beazley claims function to the degree required to engage and liaise effectively with line management.
* Working with Underwriters: Develop an understanding of marketing and underwriting strategies for the respective business area. Provide input to underwriters on review of potential or existing insured’s claims experience. Identify claims trends and developments and communicate their potential impact on the book.
Authority & Minimum Standards
* Operate within approved claims authorities at all times.
* Maintain a thorough knowledge of industry regulations and minimum standards.
* Ensure compliance with the regulations and Beazley’s claims control standards and protocols.
Third party Management
* Follow Beazley’s procedures for the selection and retention of 3rd-party professionals and manage these relationships to the benefit of Beazley.
* Conduct file reviews or audits, where required, and assist in the resolution of any issues identified.
Broker and Insured Relations
* Work proactively to develop strong relations with key brokers and insureds.
* Promote the Beazley brand of excellence in client service professionalism.
Operational
* Ensure the management of claims conforms to the agreed standardised processes and use of shared service functions as appropriate.
* Contribute to the commitment to, and active development of a continuous improvement culture within the overall claims function.
* Support Senior Claims Handlers and junior staff development; act as a positive role model.
Conflicts of Interest
* Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest, and take steps to resolve them promptly.
* Immediately advise your Head of or Group Head of Claims if any Beazley employee seeks to exert undue influence on you or any other team member to act improperly in the management, reserving, or settlement of any claim.
General
Adhere to Beazley’s Core Values and contribute to an internal environment of teamwork and a positive brand image and experience for customers. Comply with Beazley procedures, policies and regulations including the code of conduct, and undertake training as directed. Maintain business ethics and focus on delivering a fair outcome for customers. Adjuster license(s) may be required and must be obtained within the first 90 days if applicable. Carry out additional responsibilities as notified by objectives or learning management systems.
Personal Specification
Education and Qualifications
Graduate Calibre
Skills And Abilities
* Analytical skills: problem solving, financial analysis, data analysis, decision-making
* Work management: time and workload management, self-starter, planning, productivity
* Interpersonal: influence, client and broker management, communication, listening
Knowledge and Experience
* Past claims experience establishing liability and/or settlement resolutions
* Functional knowledge: claims management process, US/RoW insurance market, US/RoW/regulatory environment, alternative resolution approaches
Aptitude and Disposition
* Outcome focussed, self-motivated, flexible and enthusiastic
* Professional with senior management interaction, diplomatic
Competencies
* Problem-solving
* Decisiveness
* Customer-focused
* Influencing others
* Attention to detail
* Teamwork
* Self-starter
* Analytical thinking
* Managing resources effectively
Senior
* Seniority level: Entry level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Insurance
London, England, United Kingdom
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