IT Support Engineer - Liverpool
An IT Support Engineer with strong 2nd line IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool.
My client is looking for someone with a can‑do attitude who is rising to facing new challenges, as this will be a hands‑on role, offering hybrid working.
Key skills required
* Experience of working at a 2nd line IT support level
* Experience with Windows Server 19 / 2025
* Windows 10 / 11 & M365 experience
* Azure, Entra and Intune experience
* Good working knowledge of support on‑prem and configuring hybrid infrastructure environments
* Hyper‑V virtualisation
* O365 suite - Exchange Online
* Active Directory, Group Policy (DNS / DHCP)
* VOIP telephony support
* Experience troubleshooting wired and wireless networks - TCP / IP, etc.
Key roles and responsibilities
* Delivering courteous and expert IT assistance to all personnel.
* Diagnosis and resolution of IT concerns via remote and on‑site methods.
* Deployment of desktop / server software and hardware solutions.
* Enhancement and maintenance of the current infrastructure.
* Regular proactive upkeep of server and desktop systems.
* Thorough troubleshooting of user problems.
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