Support Engineer
* Full-time | London, UK
* Hybrid working: 2-3 days per week on-site
* Must be SC cleared, or eligible to obtain SC-level security clearance
Job Description
We are looking for a Support Engineer with expertise in ITIL processes, AWS cloud services, and DevOps tools to join our support team.
This role involves managing and troubleshooting data pipelines, handling deployment workflows, and ensuring smooth operations across cloud and on-prem environments.
The ideal candidate will also have strong communication skills and experience working with ServiceNow for incident and change management.
An in-person interview will be required as part of the interview process.
Key Responsibilities
* Provide advanced support for ETL workflows and data pipeline issues across various environments.
* Monitor, troubleshoot, and optimize AWS services including S3, EC2, Lambda, RDS, Glue, and CloudWatch.
* Manage and maintain CI/CD pipelines using Jenkins; troubleshoot build and deployment failures.
* Handle ServiceNow tickets for incidents, service requests, and change management.
* Collaborate with development, QA, and DevOps teams to ensure smooth code deployments.
* Participate in root cause analysis and post-mortem reviews for major incidents.
* Document support procedures, known issues, and resolutions in the knowledge base.
* Communicate effectively with business stakeholders to understand issues and provide timely updates.
Cognizant
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers. You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career. Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible. Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
About us
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.cognizant.com.
What we offer
* The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
* Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem.
* And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
* The opportunity to thrive on a high-calibre team with heart.
* We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
* A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
* Flexible health and financial benefits to support you and your eligible dependents—from day one.
* True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or apply, please email CareersNA2@cognizant.com with your request and contact information.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.
#J-18808-Ljbffr