We're looking for a Property Information Officer to join our Inclusive Growth directorate at Birmingham City Council. You'll play a key role in maintaining and updating our land, planning, and highways information systems, ensuring that property search requests are handled accurately, efficiently, and in line with our customer service standards. This role is ideal for someone with a strong eye for detail, excellent organisational skills, and a commitment to delivering high-quality service to both internal and external customers, including solicitors and members of the public. What You’ll Be Doing
* Maintain, update, and manage planning, land charges, and highways information systems in line with council data governance standards.
* Retrieve and analyse data to produce accurate responses to Con29 and other property-related enquiries.
* Handle enquiries from internal teams, solicitors, and the public within agreed service level timescales.
* Carry out site visits to verify and collect property and land data as required.
* Prepare and collate technical and historical records to ensure the accuracy and integrity of council information systems.
* Provide professional, responsive customer service, investigating and resolving routine enquiries.
* Promote equality of opportunity and maintain a safe and healthy working environment.
* Strong data management and administrative skills, with a methodical approach to maintaining accurate records.
* Good communication and customer service skills.
* An understanding of planning, land charges, or highways information (desirable but not essential).
* A proactive attitude and ability to work independently and collaboratively within a team.
* At Birmingham City Council, you’ll be part of a team that supports the city’s ongoing growth and development. We value inclusivity, innovation, and continuous improvement – and we’re committed to helping our people thrive.
* Grade 3 – £27,254 - £33,699 – Consultation grade – subject to formal evaluation under the Pay Equity Review; 36.5 hours per week. Please upload your up-to-date CV via the attachments part of your application – this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
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