Helicopter Operations Manager
Location: Biggin Hill
Salary : Job Type :
Full-Time
Key Responsibilities
* Act as the primary point of contact for clients, ensuring excellent customer service and handling all operational enquiries.
* Coordinate and manage helicopter flight bookings, ensuring efficient scheduling and utilisation.
* Oversee daily ground operations, including aircraft handling, logistics, and coordination with flight crews.
* Lead, manage, and develop the ground operations team, including training, performance management, and day-to-day supervision.
* Coordinate charter helicopter operations, liaising with clients, pilots, and internal teams to deliver a seamless service.
* Ensure all operations comply with aviation regulations, company policies, and safety standards.
* Proactively identify and resolve operational issues to maintain service quality and client satisfaction.
* Act as a key liaison between clients, flight crews, and operational staff to ensure smooth operational delivery.
Essential Requirements
* Proven experience in helicopter or aviation operations, or a similar role within the aviation industry.
* Strong understanding of aviation regulatory requirements and operational compliance.
* Excellent communication and client relationship management skills.
* Demonstrated ability to lead and motivate teams in a fast-paced operational environment.
* Strong organisational, planning, and problem-solving capabilities.
* Proficiency in flight booking systems and operational planning tools.
* Based within commuting distance of Biggin Hill or willing to relocate.
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