Job Summary
Telephonist required for busy Taxi Office
This is a Fixed Term position of around 20-30 hours per week with potential for more hours when cover is required.
We are looking for someone to join our team that is able to commit to a minimum of 3 shifts per week to include weekends.
We are a 24/7 business and run 365 days per year so flexibility is required.
Duties will include:
* Taking telephone calls from customers and taxi drivers.
* Data input into our computer systems.
* Taking immediate and advanced bookings.
* Dealing with customer enquiries & complaints.
* General office duties. Skills Required:
* good typing skills.
* Attention to detail.
* Clear telephone voice.
* Confident and polite telephone manner.
* The ability to work quickly and accurately under pressure.
* Excellent computer and keyboard skills.
* Excellent customer care skills.
* The ability to deal with difficult calls in a calm and professional manner.
* An awareness of confidentiality issues.
* Good time-keeping and reliability.
* Positive attitude towards work.
* The ability to work individually and as part of a team.
* Good knowledge of the Bournemouth, Poole and Christchurch Areas.
FULL TRAINING PROVIDED
Meets national minimum wage.
Job Types: Full-time, Part-time
Pay: £12.30-£13.00 per hour
Expected hours: 20 – 30 per week
Work Location: In person