SALARY: Competitive and based on experience and qualifications.
LOCATION: Manchester, Hybrid
THE POSITION
We’re searching for a 1st Line IT Support Engineer to join us at an exciting stage of our growth. This is a fantastic opportunity to contribute to impactful consultancy work, help shape client outcomes, and play an important part in the continued development of our services. In this role, you will have the chance to take ownership of meaningful work, collaborate with talented specialists, and make a genuine contribution to TNEI’s mission in the energy transition.
Whether you’re looking to step up into your next level of responsibility, develop your technical or consultancy skills, gain more exposure to client‑facing work, or broaden your project portfolio, this role offers significant scope for growth. We understand that career journeys aren’t always linear, this opportunity may equally suit someone seeking a sideways move into a new team, discipline or environment where they can make a real difference and apply existing expertise in a fresh context. At TNEI, you’ll be supported to shape a career pathway that fits your goals while contributing to high impact projects.
REQUIREMENTS
Essential requirements include:
* Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience), with 2-3 years prior experience in 1st Line Support or similar roles.
* Strong knowledge of Windows and macOS operating systems, along with familiarity with Microsoft Office 365 and other common software applications.
* Basic understanding of networking principles, including TCP/IP, DNS, and DHCP.
* Excellent analytical, troubleshooting, and communication skills, both written and verbal.
* Customer‑focused, committed to providing high‑quality support, with the ability to work independently or collaboratively within a team.
* Experience with IT Service Management tools.
* Basic knowledge of Active Directory and Exchange.
* Experience with remote support tools.
* Certifications such as CompTIA Network+ or equivalent.
* ITIL Foundation certification or similar is a plus.
Here’s How We Take Care of You
* Work life balance: 25 days holiday & a day off to celebrate your birthday
* Flexible working: Hybrid, core hours & annual alternative working location
* Career growth: Development opportunities & funded professional memberships
* Financial rewards: Discretional annual bonus scheme, employee ownership dividend & pension
* Family‑friendly: Enhanced family & carers leave
* People & Community: Cycle to Work, travel loan, discounts platform, socials & charity matching
How to apply
Please apply using the ‘Apply Now’ form on the Careers Page on our website, and upload your CV and covering letter, demonstrating why you are suitable for the role and any previous experience.
Closing date for applications:
Applications will close on or before the 24 April 2026
Successful candidates will be invited to interview on receipt of application. Therefore, if you are planning to apply, we recommend that you do so without delay.
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