Are you passionate about helping people and making a real difference in your community? Hartshill Health Centre is looking for a friendly, organised, and proactive GP Receptionist to join our dedicated team.
As the first point of contact for our patients, you will play a vital role in delivering excellent customer service, supporting clinical staff, and ensuring the smooth running of the practice. This is a fantastic opportunity to work in a caring environment where your contribution truly matters.
We offer a supportive team culture, opportunities for development, and the chance to be part of a practice that values quality care and patient experience.
You would ideally have previous experience in this area of work and an ability to use your own initiative but also work as part of a team.
Main duties of the job
As a GP Receptionist, you will be the first point of contact for patients and visitors, providing a warm, professional, and helpful service at all times. You’ll manage incoming calls and queries, including booking appointments, handling prescription requests, and answering general enquiries.
You will also support the clinical team by preparing patient information, maintaining accurate records, and ensuring that administrative tasks such as updating details, scanning documents, and processing correspondence are completed efficiently.
Working as part of a friendly and supportive team, you'll play a key role in keeping the practice running smoothly and delivering an excellent experience for our patients.
Shifts will be Mondays 8:00-14:00, Tuesdays 8:00-12:00 and 14:00-18:30, Fridays 1:30-18:30.
About us
Hartshill Health Centre is a growing, forward‑thinking GP practice serving a diverse community of over 8,500 patients. We are based in a modern, multi‑use building that provides a welcoming and professional environment for both patients and staff.
Our team includes receptionists, secretaries, managers, GPs, Advanced Clinical Practitioners (ACPs), paramedics, nurses, summarisers, and more all working together to deliver high‑quality, patient‑centred care.
We are proud to host our Primary Care Network (PCN) within the building, with a high level of involvement in collaborative projects and services. The building also houses our Frailty Hub, providing specialist support for vulnerable patients, and South Warwickshire NHS Foundation Trust (SWFT) is stationed on the premises, creating a truly integrated healthcare environment.
We value teamwork, innovation, and continuous improvement, offering a supportive atmosphere and opportunities for development. Joining us means being part of a practice that makes a real difference in the health and wellbeing of our community.
Job responsibilities
* Greet and assist patients and visitors in a professional, friendly manner.
* Manage telephone calls, appointment bookings, and general enquiries promptly and accurately.
* Process prescription requests and maintain accurate patient records.
* Distribute information, messages, and enquiries for the clinical team.
* Liaise with multidisciplinary team members and external agencies such as secondary care and community services.
* Ensure confidentiality and compliance with GDPR and practice policies.
What we’re looking for
* Excellent communication and interpersonal skills.
* Strong IT skills and attention to detail.
* Ability to multitask and remain calm under pressure.
* A positive, team‑focused attitude and commitment to patient care.
* Previous experience in a healthcare or customer service setting is desirable but not essential.
Benefits of working with us
* Supportive and friendly team environment.
* Opportunities for training and career development.
* Modern, integrated healthcare setting with collaborative working.
* Commitment to staff wellbeing and continuous improvement.
Person specification
Experience
* Experience of working with the general public.
* Experience of administrative duties.
* Previous experience working in a healthcare setting.
* Experience using clinical IT systems (e.g., EMIS).
Personal qualities
* Polite, confident, and professional.
* Flexible and cooperative approach.
* Ability to work under pressure and multitask.
* Sensitive and empathetic in distressing situations.
Skills
* Excellent communication skills (written and oral).
* Clear, polite telephone manner.
* Strong IT skills and competent in MS Office applications.
* Ability to work as part of a team and independently.
* Effective time management and organisational skills.
* Ability to follow policy and procedure accurately.
* Knowledge of medical terminology.
* Ability to manage repeat prescriptions accurately.
Qualifications
* Educated to GCSE level or equivalent.
* GCSE Mathematics and English (Grade C or above).
* NVQ Level 2 in Health and Social Care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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