Job Description
Planet Pharma are partnered with a leading Pharmaceutical client who is seeking to hire an Administrative Assistant for their site in Milton Keynes.
Key Responsibilities:
* Manage all incoming customer service inquiries and business-related requests.
* Accurately process customer orders using various business systems, with a primary focus on SAP.
* Oversee the end-to-end order management process—from order receipt to delivery and invoicing—ensuring timely, efficient, and accurate service.
* Respond promptly to incoming customer calls, providing assistance and information as needed.
* Handle customer complaints, disputes, and general queries with professionalism and a focus on resolution.
* Collect and document necessary information to support the effective resolution of customer disputes.
* Process customer credit and debit transactions accurately and in a timely manner.
Key Requirements:
* Computer literacy (experience of CRM systems, ideally SAP) and excellent Excel skills essential
* Minimum of 2 years in Customer Services/order processing role
About Planet Pharma:
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com
Please click ‘apply’ or contact Charlotte Fagan (Recruitment Manager) at Planet Pharma for more information:
E: cfagan@planet-pharma.co.uk
T: +442070764110