Overview
We are looking for a Performance Officer to join the Customer Service team. The role sits within the Customer Contact Centre and also works closely with our Performance Analyst, One Stop Shop and Customer Feedback Team. You will play a vital role assisting the Performance Analyst with the resource scheduling, forecasting and planning as well as the production of performance reports to support delivery of front-line services.
Qualifications
* 12 months experience working in a contact centre environment
* 12 months experience working in a customer service environment dealing with complaints
* Experience in data collection and analysis
* Excellent problem-solving skills
* Proficient ICT skills e.g. Microsoft Office and a good knowledge of contact centre technology
* High degree of accuracy and attention to detail
* Be able to work well under pressure and effectively manage workload
* Excellent communication skills
* 3 GCSEs at minimum Grade C, including English Language or equivalent
Interviews will take place on Wednesday 26th November 2025
To apply, please click Apply Now.
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