Why Join Myshon?
* 25 days annual leave plus bank holidays
* 24/7 Employee Assistance Programme (EAP) – emotional & practical support whenever you need it
* Company pension scheme – plan for your future
* Life insurance – peace of mind for you and your loved ones
* Sick pay – because your health matters
* Referral programme – earn rewards by recommending great people
* Lone worker safety device – ensuring you're supported, even when working alone
* Ongoing training & development – build your skills and progress your career
* Join a supportive team that makes a real impact in people's lives every day
About Myshon
We're a forward-thinking housing provider supporting vulnerable adults, including those with mental health challenges, learning difficulties, addiction issues, and physical disabilities. Our mission is to promote independent living within domestic, community-based settings tailored to individual needs.
We work in partnership with Care Providers and external agencies to help our tenants maintain tenancies, manage daily activities, and improve wellbeing, ensuring every individual is treated with dignity, compassion, and respect.
What You'll Do
As a Tenancy Sustainment Coach, you'll play a key role in helping individuals and families maintain their housing and avoid the risk of eviction or homelessness. This role is primarily based around Accrington and Burnley, but you'll also need to travel to properties outside these areas.
You'll:
* Manage a caseload of around 60 tenants, delivering tailored tenancy sustainment support
* Provide strengths-based coaching through regular property visits (at least monthly)
* Support tenants to understand their rights, tenancy obligations, and financial responsibilities
* Advocate on behalf of clients facing rent arrears, antisocial behaviour, or benefit disputes
* Liaise with landlords, housing providers, DWP, and other agencies to resolve tenancy issues
* Enable access to employment, training, and specialist services such as mental health or substance misuse support
* Complete property inspections, safeguarding referrals, and multi-agency panels as needed
* Maintain accurate and timely records of coaching, outcomes, and risk assessments
* Ensure tenants keep up with commitments through their Universal Credit journal
* Contribute to service monitoring, evaluations, and continuous improvement
What We're Looking For
We're looking for someone proactive, compassionate, and committed to helping people achieve housing stability and independence.
Essential requirements:
* Experience supporting individuals with complex needs in housing, welfare, or social support
* Knowledge of the UK welfare system, especially Universal Credit and housing-related benefits
* Strong communication and interpersonal skills
* Ability to work independently and manage competing priorities
* Competence with IT systems and case management tools
* Understanding of safeguarding policies and confidentiality standards
* Full UK driving licence and access to a vehicle
* Enhanced DBS check
Desirable:
* NVQ Level 3 in Health & Social Care, Housing, or equivalent
* Training in motivational interviewing, coaching, or trauma-informed practice
* Experience working with statutory services (DWP, local authority housing, Probation, etc.)
* Knowledge of tenancy law and UK housing legislation
Sound Like You?
If you're passionate about empowering others and want to make a real difference in your community, apply today and help us create safer, more supportive housing for those who need it most.
TenancySustainmentCoach #HousingSupport #SupportedHousing #CommunitySupport
Job Types: Full-time, Permanent
Pay: £27,040.00 per year
Experience:
* supporting individuals with complex needs: 1 year (required)
Licence/Certification:
* Driving Licence (required)
Work Location: In person