IT Support Engineer (2nd/3rd Line)
Location: Peterborough
Salary: £28,(Apply online only) – £45,(Apply online only) per annum (depending on Experience & Skillset)
Job Type: Full-time, Permanent
About the Role
Interaction Recruitment is pleased to be working with a well-established and growing IT consultancy to recruit an experienced IT Support Engineer. This is an exciting opportunity to join a thriving organisation during a period of sustained growth, supporting a diverse client base of small to medium-sized businesses.
Our client delivers tailored IT solutions and fully managed support services, acting as a trusted technology partner to their customers. The successful candidate will play a key role in maintaining and supporting client IT infrastructure while contributing to ongoing projects.
Key Responsibilities
Provide technical support across customer networks, servers, email systems, databases, and security environments
Handle IT support queries both on-site and remotely
Log and manage incidents through a helpdesk system, ensuring timely resolution
Work on support tickets through to completion, maintaining high service standards
Assist with the delivery of new customer projects and system implementations
Communicate effectively with end users, providing clear updates and managing expectations
Prioritise workload to meet SLAs and business needs
Technical Environment
Windows Server (2012/2016/2019)
Microsoft 365 / Office 365
Hyper-V and VMware
About You
Proven experience in a 2nd or 3rd Line IT Support / Infrastructure role
Strong knowledge of Windows Server environments and virtualisation technologies
Experience supporting Microsoft 365 environments
Ability to troubleshoot complex technical issues independently
Excellent communication and customer service skills
Experience within a managed services or outsourced IT environment is highly desirable
Benefits
Competitive salary package
Additional annual leave
Company events
Company pension scheme
On-site parking
Sick pay
If you are a motivated IT professional looking to take the next step in your career within a dynamic and supportive environment, we would love to hear from you.
Apply today with your CV, or contact (url removed), to be considered.
INDPB