IT Support Engineer - Permanent - Full Time -Belfast £35,000 to £40,000 DOE REED Technology Belfast are delighted to partner with our client, an industry leader in retail, who due to continued growth and expansion are seeking to recruit an IT Support Engineer to join their team. Working in a fast-paced commercial environment, this is a great opportunity for a motivated and professional 1st and 2nd line support technician, with a 'hands -on' approach, providing IT services across our multi-site company across the UK and Ireland. Travel will be required as well as flexibility due to working across the group Duties and Responsibilities: First point of contact, via email, telephone calls and in person, providing a high standard of 1st and 2nd line IT support to all users Responding to and dealing with tickets and phone calls raised to the helpdesk in a timely manner and provide efficient progression Take ownership of IT issues and tasks and see them through to completion, or escalate more complex issues as required Remotely connect and assist employees with IT related queries, maintaining communication until resolved Set up new users' accounts and profiles, and deal with password issues Prioritise and manage many open cases at one time Installation and configuration of IT hardware and software including PCs, Printers, Networking equipment, CCTV and audio systems Assist in the build and deployment of desktops and laptops Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision Providing secure access to the network for remote users Testing of hardware and software releases and upgrades Assist manager in implementing IT policy, procedure, documentation, and best practice guides Flexibility is required to work out of hours and weekends Essential criteria: 3rd level qualification in Information Technology, Computer Science or related field 2 years' relevant IT support experience providing 1st and 2nd Line / Systems Admin / Helpdesk / Desktop support role Track record of providing support of PCs, laptops, printers etc for a large business Strong technical experience of IT Systems, hardware, software and networking principles with the ability to diagnose and troubleshoot technical issues Experience with retail software, with a good understanding of how it works and experience setting it up (EPOS, Ecommerce, SAGE, CCTV and Audio systems etc) Experience in Microsoft Operating systems, Windows 10, Windows 11, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions, SQL Competency in Office 365 administration - as a user, but also admin setup etc Understanding of networking (DNS / routing / VPN) Experience of data backup systems Experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management Ability to be hands on, preparing for IT set up in store refits, for example, wiring plugs, pulling through cables, putting up shelves etc Excellent communication with the ability to provide step-by-step technical help, both written and verbal in everyday Willing and able to travel including overnights and weekends to meet operational need Hold a current, full clean driving licence and access to a vehicle Right to Work in the UK If you meet the above criteria and would like to apply please contact Niall Lennon for an initial and confidential discussion. Skills: 2nd line support desktop support technical support