Direct message the job poster from Highfield Professional Solutions Ltd
Customer Solutions Lead - Operators EMEA at DataX Connect
Bridge the gap between technical expertise and commercial success in digital infrastructure. Are you a technically minded professional ready to step into a more commercial, customer-facing role?
About the Company
This is a rare opportunity to join a sustainability-led digital infrastructure business delivering over 500MW of capacity for some of the world’s largest technology companies across EMEA and APAC.
About the Role
Reporting into the Customer Solutions Director, this position is central to how technical solutions are shaped and communicated. You’ll be responsible for leading technical RFP responses and helping to translate engineering inputs into commercially sound, client-ready proposals. You’ll be joining a close-knit customer solutions team, where current leadership includes expertise in mechanical design. A background in electrical engineering or a complementary discipline would be ideal, helping to round out the team's capability.
Responsibilities
* Lead and manage the full lifecycle of technical RFP and SAQ responses across the organisation’s data centre portfolio.
* Coordinate inputs from engineering, commercial, construction, and operations teams.
* Review and refine proposals to ensure clarity, feasibility, and compliance with customer expectations.
* Act as a liaison between technical teams and clients, simplifying complexity while ensuring accuracy.
* Support the creation of high-quality, contract-ready documentation and technical narratives.
* Continually enhance internal tools, templates, and response strategies.
* Ensure all outputs align with the company’s sustainability targets and operational capabilities.
Qualifications
* UK-based, ideally London or commutable.
* Electrical engineering background strongly preferred, but not essential if highly capable in all other areas.
* Experience in technical project management, bids, or customer delivery—ideally in data centres, consultancy, or GC environments.
* Strong candidates from consultancies or standout GC teams will be considered.
* Experience working with end clients or hyperscalers is highly desirable.
* Familiar with infrastructure systems such as power, cooling, and connectivity.
* Comfortable with technical documentation, compliance, and stakeholder alignment.
* Proficiency in Microsoft Office; Bluebeam Revu is a bonus.
* A mindset geared toward process improvement and collaboration.
* Candidates without a formal technical qualification may be considered—but must demonstrate exceptional capability across project delivery, stakeholder engagement, and solution design.
Required Skills
* Technically credible, commercially sharp, and highly organised.
* A confident communicator who can work across disciplines and seniority levels.
* Comfortable managing fast-paced, complex proposals under pressure.
* A team player who thrives on solving problems and finding better ways of working.
Compensation package
Access private medical cover, enhanced annual leave, pension, life insurance, wellness initiatives, and more.
Equal Opportunity Statement
Be part of a purpose-driven organisation developing data centres for good. Join a dynamic, knowledgeable team passionate about building a more sustainable digital world. Enjoy learning and development opportunities to grow your career.
Interested in applying your technical insight in a strategic, commercial role? Apply now.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Management, and Project Management
* Industries
Telecommunications
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